A Skype for Business rescue mission with a happy ending: Managing day-2 operations

Success Story Download

Customer Profile

Industry  Manufacturing
Employees  14,500
Locations  65 Globally
Customer Since  2004


This 135 year-old American manufacturing company is known around the globe for its aerospace and technology products. Their long history of innovation and environmental considerations has earned them countless recognitions and spin-off companies worldwide.

This customer first came to Continuant in 2004 to support its network of Avaya telephone systems without the pressure to upgrade or pay for unnecessary software support.

After selecting Continuant, the customer was introduced to its Named Account Manager at Continuant, sparking a long and trusting business relationship. The customer tells Continuant that, above all, they can depend on Continuant’s people, processes, and tools. When the customer began to consider Skype for Business (Lync) for voice, they thought that their internal staff could handle the implementation, migration, and management of the system. However, the customer quickly discovered that the unique blend of the familiar Microsoft back-end and voice telephony function was beyond their level of expertise. The customer’s team began to lose grasp of their internal tickets and resources and the priorities of their IT team had to be rearranged by force, not by choice.

The customer then decided to contact Continuant, their long-time partner in Avaya maintenance and support, to provide managed services for the Skype or Business environment.