Hardware as a Service makes life much easier for businesses like Adient, removing the difficulties that would normally come with on-prem equipment. As an operational expense, it’s also much easier to finance than a capital expense would be, requiring recurring payment rather than payment upfront.
Along with the Microsoft solution, Continuant installed the Five9 contact center application. An omnichannel, 100% cloud-based contact center solution, Five9 serves as an excellent upgrade for any of its on-prem counterparts. It excels at connecting the right agents and clients at the right time.
This contact center is a critical part of the collaboration solution, as it helps employees from all over the world connect to its internal help desk and Human Resources. It ensures that no matter where they are, Adient’s employees can receive immediate attention for any HR-related issues.
Continuant is providing ongoing Managed Services to Adient’s Microsoft solution and its Five9 contact center, including Incident Management, Problem Management, Preventative Maintenance, Carrier Services, Configuration Management, Change Management, Asset Management, Release Management and Documentation Management.
Furthermore, Continuant supports Adient’s users all over the world, including countries such as Argentina, Austria, Belgium, Brazil, Canada, China, Czech Republic, France, Germany, Hong Kong, Hungary, India, Italy, Japan, Luxembourg, Macedonia, Mexico, Morocco, Poland, Romania, Russia, Serbia, Slovakia, South Africa, South Korea, Spain, Sweden, Thailand, Turkey, the UK, and the USA.