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Retail is no stranger to the benefits of UC, being one of the early adopters of UC solutions. As technology continues to evolve, so do the benefits of UC.
Retailers must provide consistent, timely, and accurate information across all channels, which can be challenging when various departments within a retailer are using different communication systems and platforms.
UC offers many benefits for retail businesses including increased customer engagement, improved employee collaboration, and reduced operating costs. As technology continues to evolve, unified communications will continue to be an integral part of doing business in the retail industry.