Continuant Leadership

Doug Graham

Chief Executive Officer, Co-Founder

As Chief Executive Officer and Co-Founder, Doug’s journey with Continuant began in 1996. Initially called Telecom Labs, Inc. and composed of only four people, today, Continuant has grown to more than 300 full-time employees and has broadened its scope well beyond the telecom industry.

Earlier in his career, Doug served in the United States Army and attained the rank of Captain. After leaving the Army, he started and sold an interstate trucking company. Doug brought this widespread experience with him as he co-founded Continuant with Bruce Shelby in 1996.

Bruce Shelby

Chief Sales Officer, Co-Founder

As Chief Sales Officer and Co-Founder, Bruce leads the Sales Department. He applies his four decades of experience within the industry to propel the sales team to success.

Bruce began his career in the telecom industry in 1984, leveraging his years of knowledge and expertise around digital transformation when co-founding Continuant in 1996.

Rhonda Parmiter

Chief Operating Officer

As Chief Operating Officer, Rhonda loves helping people learn, grow, and succeed. She has spent most of her career building teams focused on creating and delivering the perfect customer experience. Under her leadership, Continuant has earned an 87% Net Promoter score – one of the highest in the industry

Scott Graham

Chief Technology Officer

As Chief Technology Officer, Scott oversees Design, IT, Architecture, and Corporate Systems. Scott is a visionary who is always looking for new systems and technology to make our business better.

Scott was one of Continuant’s original four employees, originally joining as an Operational Manager. He previously worked as an industrial engineer for both Cascade Corporation and Frametech, Inc.

Aldo Febro, Ph.D.

Chief Information Security Officer

As Chief Information Security Officer, Aldo Febro is responsible for the oversight of Continuant’s corporate cybersecurity program as well as the company’s comprehensive cybersecurity services for customers.

Jon Shelby

Vice President of Business Development

As Vice President of Business Development and a subject matter expert for our Microsoft Solutions, Jon is responsible for managing projects and teams across multiple disciplines.

Jon is a decorated veteran of the United States Army, receiving Achievement and Accommodation accolades. His background in System Information and Design Engineering has helped him play a major role in some of Continuant’s largest deployments.

Jim Danna

Vice President of Solution Delivery Operations

As Vice President of Solution Delivery Operations, Jim Danna brings to Continuant extensive experience in leadership and operations management gained in the public and private sector. He specializes in leading cross-functional teams that deliver complex business communications solutions to support enterprise customers.

Jim is a decorated combat infantryman and veteran of the United States Army. With a background in Operational Management and Design, he originally joined Continuant as the Director of Operations and brings with him years of experience and expertise to the company.

Michael Hanks

Vice President of Service Operations

As Vice President of Service Operations, Mike leads our Service Operations Team. They deliver maintenance and managed services to customers through mature processes with experienced personnel. They also provide monitoring and event management within our Network Operations Center. Lastly, they maintain and improve service performance through reporting and analytics.

Mike has 25+ years of industry experience in the commercial marketplace and enterprise environment. He is a United States Navy veteran and brings his decades of knowledge with him to Continuant as he works with and delights customers.

Justin Friesen

Vice President of Collaboration Technology

As Vice President of Collaboration Technology, Justin Friesen is a subject matter expert for our Audio Video (AV) solutions and leads the Sales Enablement team.

Previously, Justin led our Solution Design and Deployment engineering teams supporting Microsoft Teams, Cisco UC, and AV customer engagements. He has brought this technical expertise forward to support our Sales Enablement team—along with its processes and systems.

Dion Hooks

Executive Director of Product

As Executive Director of Product, Dion leads various roles overseeing the product development process. He aligns contracts with customers’ budgets and timelines and defines our scope of work. With over 12 years in design engineering, Dion’s role revolves around pricing, engineering, and delivery for our enterprise voice solutions. 

Dion’s commitment to Continuant has awarded him Employee of the Year in 2015 and Special Recognition Awards. His background in Project Management, Architecture Design, and IP Communications has helped him lead some of Continuant’s largest migrations and deployments.

Frank Young

Executive Director of Customer Experience

As Executive Director of Customer Experience, Frank has been at Continuant for more than 17 years – ensuring every customer has a great experience. We believe customers deserve a service provider who cares about their business as much as they do. If it’s important to our customers, it’s important to us.

Frank focused his early career on cutting-edge technology, working at enterprise corporations to start-ups. His background in Business Administration and Electrical Engineering has afforded him valuable business experience that goes well beyond just technology.

Jannae Vannberg

Executive Director of Adoption and Change Management and Project Management Office

Jannae Vannberg, our Executive Director of Adoption & Change Management and Project Management Office, has a unique insight into the customer experience. Drawing from years in Continuant's Customer Success Center, Jannae has a profound understanding of each customer’s unique requirements. She is dedicated to making sure our customers have what they need when they need it. This aspect, combined with implementing ITIL best practices, is the driving force behind building ACM for every Continuant customer relationship.

Peter Rodgers

Chief of Staff

As Chief of Staff, Peter leads the Talent Acquisition team at Continuant. He is focused on recruiting, hiring, and retaining the best people in the industry. His experience leading teams in Operations and Customer Service over the years at Continuant has given him a deep understanding of the company and how to align individuals with the company needs.