Skip to content
What we do
3M - main Featured Case Study

Why This Global Innovator "Sticks with" Continuant managed services

Read the story
Who we serve
Case Studies
Baylor-Case-Study-Image Featured Case Study

Baylor University needed to transform and unify their communication systems.

Read the Whole Story
Resources
Avaya support guide White Paper

Beyond Support: Protecting Avaya Investments

Download Now
About
Support
888-370-6410
Connect with us
    Connect with us

      Cisco Unified Communications

      Migrate your legacy PBX to Cisco UC with ease

      Moving away from legacy voice systems like Avaya, Nortel, Unify, NEC, Mitel, and others can get messy. Fortunately, we bring decades of enterprise telecom expertise to organizations — and IT leaders — to help them make the best decisions for their Cisco UC environment.

      Connect with us

      Expertise you can count on

      We've helped Healthcare and Fortune 500 companies design and deploy their unique Cisco UC environment.

      The path forward

      Transitioning from legacy PBX systems to a Cisco UC platform has become a cornerstone of digital transformation for hospitals and enterprises everywhere. It's even more attractive for IT leaders who already leverage Cisco technology within their data centers and network infrastructure.

      The problem is Value Added Resellers (VARs) who operate in the Cisco data and infrastructure domain often lack expertise in enterprise voice systems and networks.

      And if your in-house engineering team isn’t proficient in legacy PBX system migrations, there’s a significant knowledge gap that must be overcome to reach your desired Cisco UC state.

      Connecting the dots
      between PBX and Cisco UC

      Our team of certified engineers is well-versed in implementing Cisco UC solutions. Plus, they bring decades of shared experience in supporting and migrating legacy PBX from vendors like Avaya, Nortel, Siemens/Unify, NEC, and Mitel among others. The breadth of knowledge and depth of technical aptitude our team brings to the table is the Continuant X-factor.

      Here's an overview of the Cisco UC solutions we support from design to deployment:

      connection
      Cisco Unified Communications Manager (CUCM)

      This is the core component of Cisco's UC solution and provides a platform for managing and routing voice and video calls, as well as instant messaging and presence.
      cube
      Cisco Unified Border Element (CUBE)

      CUBE provides a controlled yet efficient path from enterprise networks to service provider SIP trunks, offering superior session control, security features and demarcation capabilities.
      waves
      Cisco Unity Connection (CUC)

      Cisco Unity Connection gives your users the power to control their messaging and voicemail experience, with access options that work for them.
      customer service
      Cisco Unified Contact Center Express (UCCX)

      UCCX is the ideal contact center solution for businesses of all sizes, delivering a secure and reliable experience that's exceptionally easy to deploy.
      messages
      Cisco IM and Presence (IM&P)

      IM&P delivers comprehensive, secure messaging capabilities for enterprises. It allows users to stay connected across internal and external networks without compromising scalability or manageability.
      wifi-1
      Cisco Mobile and Remote Access (MRA)

      MRA (Expressway) is part of the Cisco Collaboration Edge Architecture and allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by CUCM when the endpoint is outside the enterprise network.

      Let's create unrivaled Cisco UC value

      Grounded in ITIL best practices and processes, our team of system engineers, solution architects, and project managers seek to co-create value throughout every phase of the project.

      Design Accordion Down Arrow Accordion Down Arrow

      In this phase, your Continuant design engineers will work with your team to create a detailed plan for the Cisco UC deployment, including:

      • Hardware and software components 
      • Network infrastructure
      • Overall architecture of the solution
      • Plus call routing, voicemail, video conferencing 
      Implement Accordion Down Arrow Accordion Down Arrow
      Deploy Accordion Down Arrow Accordion Down Arrow

      In this phase, your Continuant design engineers will work with your team to create a detailed plan for the Cisco UC deployment, including:

      • Hardware and software components 
      • Network infrastructure
      • Overall architecture of the solution
      • Plus call routing, voicemail, video conferencing 
      Retail-P2-Increased-Employee-Collab-v2

      During this process, Cisco UC Implementation Engineers set up and configure the Cisco UC components and integrate them with the existing network infrastructure, including:

      • Installing & configuring hardware and software
      • Configuring call routing and voicemail systems
      • Testing the overall solution 
      Finance-P1-Bolstered-Productivity-v3

      Once the Cisco UC solution has been implemented and tested, it can be deployed to the production environment. This includes:

      • Making the solution available to users
      • Providing training and documentation
      • Monitoring and maintaining the solution to ensure it continues to perform as expected

      For many customers, our partnership doesn't end at deployment. We continue bringing value to their solution with ongoing managed services. 

      View Cisco Managed Services

       

      CMS-Text3-What-Managed-Services-Can-Do-For-You-v2-1

      From design to deployment, Cisco UC migrations demand a rare level of sophistication.

      These projects require a special blend of IT and UC professionals with expertise in networking, video communications, legacy voice, and Cisco products.

       

      Cisco Professional Services

      Cisco UC solutions served a la carte

      At Continuant, our mission is to help your organization achieve its desired communication outcomes. We take a personable approach by getting to know your unique requirements, so we can design custom-tailored solutions specifically for you.

      Whether we're a part of the discovery, design, or deployment phase — our team is ready to deliver at any touchpoint or endpoint, whether it's: 

      • IP telephony
      • Video conferencing
      • Instant messaging and presence
      • Voicemail and unified messaging
      • Contact center solutions
      • Mobility solutions
       Get a Cisco project quote
      Cisco-Solution-hospital-trusted
      healthcare

      Hospital-trusted for Cisco UC Migration

      There's no doubt Cisco hardware and on-premise and hybrid UC solutions are well-suited for healthcare. For nearly a decade, dozens of hospitals across the United States have entrusted their Cisco UC migration to Continuant. We have a deep understanding of Cisco UC solutions and experience in deploying and integrating them within healthcare system environments.

      Performing a legacy PBX to UC solution migration can be disruptive in a Healthcare environment and can’t always support a “Flash Cut” plan. Let Continuant help you with a migration plan that supports migration at your pace.

      We understand hospitals employ a myriad of devices and third-party integrations like overhead paging, Nurse Call systems, EMR, and Wireless Telephone devices and how these integrations affect any migration to new technology.  

      We can help you plan for it all. 

       Connect with us
      Featured Case Study Encompass Health For nearly 20 years, Continuant managed Encompass’ PBX systems in more than 20 locations both large and small. Now we're supporting their transition to a new Cisco UC solution. View case study
      concon-home-4
      Continuant Connect

      Continuant Connect gives you the power of choice

      Easily migrate from your legacy voice system to the cloud with Continuant Connect. 

      Choose your timeline

      Shift from copper landlines to cloud-based telephony on your schedule. Our hybrid calling solution bridges the gap, so you can decommission hardware in stages with no disruption to business operations. 

      Choose your carrier 

      Keep your telephone provider, pick a new one, or choose us as your carrier—it’s up to you. Locked into a contract? With Continuant Connect, you can still consolidate your communications and use our internet-powered solution to enjoy cheaper calling rates without violating your contract.  

      Choose your UCaaS products

      The power to pick your technology is in your hands. Choose from Microsoft Teams, Zoom, Cisco, and other UC apps to serve as the hub of your internal and external communications.

       Explore the platform

      check mark gr blue  24/7 Peace of Mind

      Access to 24/7/365 live customer support, ensuring your IT team can sleep well at night knowing Continuant is ready to assist anytime.

      check mark gr blue  Proactive System Management

      With the Extended and Premium packages, gain insights into your systems through monitoring and management, preventing potential issues before they disrupt your business.

      check mark gr blue  Deep Engineering Expertise

      Benefit from Continuant's deep bench of engineers with OEM certifications and enterprise experience, enhancing your team's capabilities without the need for expensive certifications and training.

      check mark gr blue  Proactive Monitoring & Analytics

      Our Extended package includes real-time system monitoring, giving you the foresight to address issues before they impact your operations.[MH2] 

      check mark gr blue  Single Point of Contact

      Simplify your vendor management by using Continuant as your single point of contact for all OEM support tickets, saving you time and effort.

      check mark gr blue  Scalable and Flexible Service Options

      Choose from Basic, Extended, or Premium packages to match the level of service and support that best fits your organization's requirements.

      check mark gr blue  Strategic Service Level Management

      Experience meticulous monthly reporting and service level oversight that drives continuous improvement across your IT infrastructure.[MH3] 

      check mark gr blue  Meeting Room Mastery

      Transform your meeting spaces with our maintenance and management services, optimized for peak performance.

      CONTINUANT MANAGED SERVICES

      Leave the management to us

      With Continuant, you're supported by 24/7/365 US[MH1] -based customer service, ensuring minimal concern over timelines, contract renewals, or transition periods. Instead, you gain the freedom to focus on what truly matters—growing your business. Our deep bench of certified engineers and comprehensive, ITIL-based managed services ensures your technology—whether legacy or new—works for you.
       
       
       ms-module-img

      Ready to start a Cisco UC conversation?

      In a 30-minute discovery call, we can determine if our Cisco UC solution team can bring measurable value to your project.

      Get started