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      Cisco Unified Communications

      Migrate your legacy PBX to Cisco UC with ease

      Moving away from legacy voice systems like Avaya, Nortel, Unify, NEC, Mitel, and others can get messy. Fortunately, we bring decades of enterprise telecom expertise to organizations — and IT leaders — to help them make the best decisions for their Cisco UC environment.

      Connect with us

      Expertise you can count on

      We've helped Healthcare and Fortune 500 companies design and deploy their unique Cisco UC environment.

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      The path forward

      Transitioning from legacy PBX systems to a Cisco UC platform has become a cornerstone of digital transformation for hospitals and enterprises everywhere. It's even more attractive for IT leaders who already leverage Cisco technology within their data centers and network infrastructure.

      The problem is Value Added Resellers (VARs) who operate in the Cisco data and infrastructure domain often lack expertise in enterprise voice systems and networks.

      And if your in-house engineering team isn’t proficient in legacy PBX system migrations, there’s a significant knowledge gap that must be overcome to reach your desired Cisco UC state.

      Connecting the dots
      between PBX and Cisco UC

      Our team of certified engineers is well-versed in implementing Cisco UC solutions. Plus, they bring decades of shared experience in supporting and migrating legacy PBX from vendors like Avaya, Nortel, Siemens/Unify, NEC, and Mitel among others. The breadth of knowledge and depth of technical aptitude our team brings to the table is the Continuant X-factor.

      Here's an overview of the Cisco UC solutions we support from design to deployment:

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      Cisco Unified Communications Manager (CUCM)

      This is the core component of Cisco's UC solution and provides a platform for managing and routing voice and video calls, as well as instant messaging and presence.
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      Cisco Unified Border Element (CUBE)

      CUBE provides a controlled yet efficient path from enterprise networks to service provider SIP trunks, offering superior session control, security features and demarcation capabilities.
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      Cisco Unity Connection (CUC)

      Cisco Unity Connection gives your users the power to control their messaging and voicemail experience, with access options that work for them.
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      Cisco Unified Contact Center Express (UCCX)

      UCCX is the ideal contact center solution for businesses of all sizes, delivering a secure and reliable experience that's exceptionally easy to deploy.
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      Cisco IM and Presence (IM&P)

      IM&P delivers comprehensive, secure messaging capabilities for enterprises. It allows users to stay connected across internal and external networks without compromising scalability or manageability.
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      Cisco Mobile and Remote Access (MRA)

      MRA (Expressway) is part of the Cisco Collaboration Edge Architecture and allows endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by CUCM when the endpoint is outside the enterprise network.

      Ready to start a Cisco UC conversation?

      In a 30-minute discovery call, we can determine if our Cisco UC solution team can bring measurable value to your project.

      Get started

      Let's create unrivaled Cisco UC value

      Grounded in ITIL best practices and processes, our team of system engineers, solution architects, and project managers seek to co-create value throughout every phase of the project.

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      In this phase, your Continuant design engineers will work with your team to create a detailed plan for the Cisco UC deployment, including:

      • Hardware and software components 
      • Network infrastructure
      • Overall architecture of the solution
      • Plus call routing, voicemail, video conferencing 
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      Deploy Accordion Down Arrow Accordion Down Arrow

      In this phase, your Continuant design engineers will work with your team to create a detailed plan for the Cisco UC deployment, including:

      • Hardware and software components 
      • Network infrastructure
      • Overall architecture of the solution
      • Plus call routing, voicemail, video conferencing 
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      During this process, Cisco UC Implementation Engineers set up and configure the Cisco UC components and integrate them with the existing network infrastructure, including:

      • Installing & configuring hardware and software
      • Configuring call routing and voicemail systems
      • Testing the overall solution 
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      Once the Cisco UC solution has been implemented and tested, it can be deployed to the production environment. This includes:

      • Making the solution available to users
      • Providing training and documentation
      • Monitoring and maintaining the solution to ensure it continues to perform as expected

      For many customers, our partnership doesn't end at deployment. We continue bringing value to their solution with ongoing managed services. 

      View Cisco Managed Services

       

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      From design to deployment, Cisco UC migrations demand a rare level of sophistication.

      These projects require a special blend of IT and UC professionals with expertise in networking, video communications, legacy voice, and Cisco products.

       

      Cisco Professional Services

      Cisco UC solutions served a la carte

      At Continuant, our mission is to help your organization achieve its desired communication outcomes. We take a personable approach by getting to know your unique requirements, so we can design custom-tailored solutions specifically for you.

      Whether we're a part of the discovery, design, or deployment phase — our team is ready to deliver at any touchpoint or endpoint, whether it's: 

      • IP telephony
      • Video conferencing
      • Instant messaging and presence
      • Voicemail and unified messaging
      • Contact center solutions
      • Mobility solutions
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      healthcare

      Hospital-trusted for Cisco UC Migration

      There's no doubt Cisco hardware and on-premise and hybrid UC solutions are well-suited for healthcare. For nearly a decade, dozens of hospitals across the United States have entrusted their Cisco UC migration to Continuant. We have a deep understanding of Cisco UC solutions and experience in deploying and integrating them within healthcare system environments.

      Performing a legacy PBX to UC solution migration can be disruptive in a Healthcare environment and can’t always support a “Flash Cut” plan. Let Continuant help you with a migration plan that supports migration at your pace.

      We understand hospitals employ a myriad of devices and third-party integrations like overhead paging, Nurse Call systems, EMR, and Wireless Telephone devices and how these integrations affect any migration to new technology.  

      We can help you plan for it all. 

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      Featured Case Study Encompass Health For nearly 20 years, Continuant managed Encompass’ PBX systems in more than 20 locations both large and small. Now we're supporting their transition to a new Cisco UC solution. View case study