Unified Communications (UC) streamlines an organization's voice, video, data, and mobile applications into a single platform, making it easier to manage and more cost effective. For manufacturers, this type of solution can be especially beneficial due to the complex and multi-site nature of their operations.
In manufacturing, employees work together on projects and need a collaborative way to connect with one another and share information. Rather than having to stop what they're doing and go to another room to talk with a colleague, employees can pick up their UC-enabled phones and start a video call.
The quicker and easier employees can communicate, the faster they will get work done. There's no wasted time spent tracking down the right people or waiting for someone to respond to an email. Everything is at your employees' fingertips – which means they get answers faster and complete work quicker.
In manufacturing, good customer service is essential. Provide employees with the tools they need to quickly resolve customer issues. If a customer calls with a question about an order, the customer service representative can quickly pull up the relevant files and information – without placing the caller on hold. And if the representative needs help from someone else in the company, he or she can easily connect with that person via instant message or video call.
In manufacturing, employees work together on projects and need a collaborative way to connect with one another and share information. Rather than having to stop what they're doing and go to another room to talk with a colleague, employees can pick up their UC-enabled phones and start a video call.
The quicker and easier employees can communicate, the faster they will get work done. There's no wasted time spent tracking down the right people or waiting for someone to respond to an email. Everything is at your employees' fingertips – which means they get answers faster and complete work quicker.
In manufacturing, good customer service is essential. Provide employees with the tools they need to quickly resolve customer issues. If a customer calls with a question about an order, the customer service representative can quickly pull up the relevant files and information – without placing the caller on hold. And if the representative needs help from someone else in the company, he or she can easily connect with that person via instant message or video call.
Streamline manufacturing operations by integrating your geographically different locations onto a single platform. This reduces costs by eliminating the need for separate PBX systems at each location and allows you to manage all your locations from a central point and with a single-pane view of performance.
Employees also save time, have greater flexibility in how they communicate, and stay connected even when they're on the floor and away from their desks.
Plus, Unified Communications as a Service (UCaaS) supports manufacturing operations by providing better visibility into what's happening across your organization. UCaaS offers real-time support and reporting tools to give you detailed information about your communication environment. This data is then used to improve your organization's overall efficiency and identify trends and issues so you can take corrective action before any problems escalate.