AV Managed Services

Continuant will maintain configuration data of all Managed Components in order to enhance response times when an issue arises in the system.

Incident management ensures that normal service operation is restored as quickly as possible and the business impact is minimized.

The primary goal of this process is to ensure that all potential risks of performing changes are documented and communicated.

We’ll be your single vendor to manage support tickets with the various OEMs in your environment.

Continuant will keep track of the maintenance requirements for each component in your environment and fulfill them on time, ensuring you get the most out of your systems.

Rely on us to complete simple and complex service requests, so your IT experts can focus on achieving business outcomes.

Utilize the service portal to submit requests directly to us, instead of having to call or email.

Event management is a foundational element of Continuant’s proactive approach to support and includes remote monitoring and management of events for system components.

Sometimes your techs need additional advice and consultation. We’ll make our engineers available to your technical team to answer their toughest questions that Google can’t answer.

Continuant’s Service Level Agreements guarantee full resolution within a promised timeframe.

Continuant will maintain configuration data of all Managed Components in order to enhance response times when an issue arises in the system. 

Incident management ensures that normal service operation is restored as quickly as possible and the business impact is minimized. 

The primary goal of this process is to ensure that all potential risks of performing changes are documented and communicated.