- Our Process
Today’s standards require your users to utilize video technology every single day. Meeting room technology has evolved beyond simple star phones, and boasts capabilities like auto-framing, noise cancellation, attendance tracking, and more. Meanwhile, your IT team remains focused on mitigating network and computer issues. Because of this widening capabilities gap (expanding AV footprint), the way companies approach AV spending has radically transformed. The times have changed, and you need a professional to provide AV managed services for your complex environment.
Most AV integrators prefer to design and deploy an audio video solution, with no intent to provide day two support. While this approach may be profitable for the integrator, it’s problematic for your organization. Continuant takes an alternative approach to this transactional mentality, because we understand that deploying a great solution is only the first step of your journey.
As your Managed Services provider, we will consistently deliver the support and input you need because of our deep insight into your business and the AV solution within it. Now, the success of your system will be clear to see, and your business will reap the benefits.
Our AV Managed Service packages will allow you to choose the service level that’s right for you. If you’re looking for 24/7 access to a partner to call when something goes wrong, Basic is a great option for you. If you’re looking for a more holistic approach, our Extended and Premium packages offer complete insight into your systems with monitoring and management. This proactive approach allows you peace of mind knowing that your partner is notified of potential incidents before problems arise, and works to continuously improve the health of your systems over time.
Basic provides clients with 24/7 peace of mind. Whether it’s on a new collaboration solution that Continuant designed and installed, or you’re looking for support on a legacy system, Basic is the perfect managed services package that will allow your IT team to sleep through the night. Basic comes with 24/7 live customer support. No matter what time, day or night, Continuant has a fully staffed global service desk and network operations center, complete with customer service representatives, account managers, and engineers.
Our premium service level is designed to meet the needs of our clients’ most sophisticated and critical AV and UC environments. Continuant works as a member of your team, giving you constant access to our most experienced engineers and optional white glove service from our customer experience team. With our 24/7 advanced remote analytics, monitoring, and management of your most complex systems, we’ll exceed your expectations and provide you the business results you need.