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    April 17, 2019

    Ongoing Support with Continuant AV Managed Services

    Does your IT team have the capacity to manage your AV systems? Do they have the time to keep up with the industry and ensure you have the best technology? Will managing your AV equipment burn them out and cause you to lose time and money elsewhere?

    These are important questions for an organization to ask. High-quality AV solutions are vital for video collaboration. However, most organizations don't have the resources to manage them in-house. They need a managed services provider to make sure they get the most out of their solution.

    Taking the Load Off Your IT Team

    It takes a small army to support the IT infrastructure of a modern large organization. These are essential personnel with a long list of responsibilities. Administration, security, repairs, installations, troubleshooting, user training, documentation, application development, research, and more are all part of their regular tasks.

    Your IT team's time and energy are critical resources for your organization's security, communication, and growth. Adding too many projects and systems to their workload will spread them thin and burn them out. This is especially true of your AV systems.

    Modern organizations use video every day. Video collaboration systems require constant maintenance to ensure high quality. AV systems also include technology that ages quickly. Hours of research go into determining when equipment should be replaced.

    AV Managed Services will solve this problem by adding a team of AV experts as an extension of your IT team. Your AV Managed Service Provider will support your systems with cost-effective maintenance. They'll also free up your IT team. While AV experts monitor and manage your AV, your personnel can focus on their critical day-to-day tasks.

    Continuant Managed Services

    Continuant has provided maintenance, support, and managed services for more than 25 years. The organizations we've helped have reported higher ROI, increased efficiency, and a consistent experience. Our customers have been able to take advantage of our industry-leading service level agreement (SLA) for their communication technology. Now, we offer the same SLA for AV solutions.

    AV managed services with Continuant will give you a single point of contact for support. You no longer have to manage contracts from multiple vendors and service providers. We also offer deep insights into the AV world to help you design a solution to meet your unique needs.

    When it comes to resolving issues, our support goes beyond break-fix maintenance. We provide remote monitoring and management to identify potential problems before they occur. Our SLA ensures we'll resolve the issue in a time fitting your schedule.

    The greatest benefit of managed services with Continuant is our 24-hour US-based service desk. Our service experts are reachable any time of day from anywhere in the world.

    Ready to get the service you need for your AV solution? Schedule a call with one of our AV experts, today.

    Talk To an AV Expert

    * Editor's Note: This article was originally published in April 2019 and has been revamped and updated for accuracy and comprehensiveness.

    Dustin Merryman

    Perceptiveness, integrity, authenticity, these traits and more are what make for an ideal Product Manager, and Dustin Merryman has them all. Dustin develops, manages, and governs all day 2 AV services, trains and assists the sales team to sell AV services to current and prospective clients, and creates strategic...

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