Adoption & Change Management

Guiding your people through technology change

Launching a new system isn't just about the technical implementation—you must ensure that it's properly contextualized to your business strategy. Intentional change management drives user adoption and delivers measurable ROI for your organization.

Prepare your teams for maximum adoption

Migrating to a new solution is more than a technology change; it affects people in a personal way and fundamentally shifts the way your workforce approaches their daily tasks. Without the appropriate user adoption and change management strategies in place, your communications and collaboration may be unified, but your diverse workforce will not be.

At no other time in history has our workforce been more diverse in terms of age, geography, cultural background, and ability. Your organization must create an environment where people of all backgrounds can fully adopt new technology to collaborate at their best—and achieve measurable results.

“Organizations are 6x more likely to meet or exceed business objectives with effective change management.” - Prosci

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Reasons to Invest in Change Management

Increase probability of project success
Manage employee resistance to change
Capture people-dependent ROI
Build change competency into the organization

Continuant’s Approach

Our approach to Adoption & Change Management is designed to be both systematic and tailored to suit the unique needs of your organization. After a thorough discovery phase where we learn about the business decisions behind the change, we will create a plan to set you up for success in achieving your user adoption goals.

Discovery and Assessment

Conduct Adoption & Change Management (ACM) workshop

Gain an understanding of key business objectives and success metrics

Identify key stakeholders and champions

Analyze device requirements

Strategy and Design

Create Adoption & Change Management (ACM) plans

Create awareness campaigns

Provide recommendations to accommodate all types of adopters and learners

Develop custom end-user training classes based on unique use cases

Execution and Implementation

Execute awareness campaigns

Execute end-user training, both virtual and in-person

Distribute post-training surveys

Provide white glove service and hyper care

Monitor and Expand

Summarize results of post-training surveys

Review success metrics and ongoing adoption strategy

Define regular health checks

Conduct additional training for continued education

THE PROSCI ADKAR MODEL

A framework for effectively managing change

Prosci's ADKAR® Model is used by companies around the world to provide a simple yet effective approach to managing change and achieving measurable success. With the ADKAR® model, you can manage individual changes—like new systems—and even address any obstacles that get in your way. Here’s what the industry standard to change management looks like in application:

The ADKAR Model

Organizations often overlook the importance of preparing and equipping their employees to navigate organizational changes. The ADKAR Model bridges this gap by providing leaders with essential tools, information and strategies that empower individuals to make successful transitions during change initiatives - ensuring a streamlined, smooth transition every time!

Awareness

Use organizational and targeted communications to ensure users and individual work groups understand the scope of the change, the business decisions behind it, and how it will impact them

Create/guide a champions’ network to be a valuable resource in support of the change

Desire

Share how the change will benefit the end user
Ask users to provide feedback about the change
Promote the change and show that leadership supports it

Knowledge

Target unique use cases with customized training
Provide users with easy access to support and reliable information about the change
Provide access to a champions’ network (as applicable)

Ability

Give users time to perform hands-on practice to gain confidence
Provide access to a feedback channel
Equip users with the necessary knowledge and the confidence to perform their daily tasks

Reinforcement

Share monthly updates on new features and functionalities
Provide access to continued education
Provide white glove opportunities as needed
Ensure access to on-demand technical support

“Organizations are 2x more likely to stay on schedule with effective change management. ”

Working with a partner that has a dynamic Adoption & Change Management (ACM) offering is critical as you begin your transition to a new solution. Workforce’s are naturally resistant to change, and deploying new technology requires a comprehensive and tailored approach to ensure users of all skill levels get the most out of your investment.

Explore our ACM packages

Choose an ACM service level that fits your organization’s needs.

ACM Basic

Our ACM Basic package includes a Workplace Transformation Workshop, and a deep dive with key stakeholders to chart out business requirements and desired outcomes. This crucial foundational work will give you the needed tools to embark on an internally managed Adoption & Change Management process.

ACM Extended

Our ACM Extended package supplies your organization with foundational tools and structure, like workshops, analytics tools, and more. We will train your trainers with the methodology and structure surrounding successful user adoption programs.

ACM Advanced

Our ACM Advanced package is for organizations who are looking for a fully outsourced ACM program, and a team to guide their users through the adoption and change management process from start to finish. We’ll be your partners through the journey of Modern Workplace Transformation and work closely with you to ensure that you get maximum ROI on your technology solution.

Want to learn more about our approach to successful ACM?

Schedule a Discovery call to get the conversation started.

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