- Our Process
The intent of this policy is to provide individuals with disabilities equal access to activities and services. This policy covers materials created, purchased, or used in service delivery. All services will either conform to the Web Content Accessibility Guidelines or be made available to users on request in an Equally Effective and Accessible Alternative manner.
Continuant is committed to developing and supporting services that provide individuals with disabilities equal access. This includes the development of existing and new service lines as well as the technology used by employees.
Employees and contingent workers (agency contractors, third parties, etc.) that create, procure and maintain the service lines.
Continuant is committed to providing services that adhere, at minimum, to the Web Content Accessibility Guidelines (WCAG) 2.0 level AA. Service delivery teams will maintain appropriate procedures for ensuring services meet these guidelines.
Continuant will maintain communication lines with customers to ensure that any detected accessibility issue can be reported to the appropriate OEM and will communicate resolution actions with the customer. We will train staff who communicate with customers on how to help identify potential barriers to access and to interact and communicate with people with various types of disabilities.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our staff is trained and familiar with various assistive technologies and services.
Service animals such as guide dogs, hearing dogs, seizure response dogs, and other certified service animals shall be permitted entry to all facilities that are open to the public, unless otherwise excluded by law. A support person shall be permitted to accompany a person with a disability to all facilities that are open to the public.
Purchasing of technologies both for internal use and inclusion within the service delivery will be evaluated for accessibility before purchase. This process will include a review of product credible evidence such as an Accessibility Conformance Report (ACR) based on the Voluntary Product Accessibility Template (VPAT) version 2.4 or better 508 edition and manual testing when appropriate.
Purchasers may undergo an exception process for purchasing of products lacking conformity with the Web Content Accessibility Guidelines if it creates an Undue Financial or Administrative Burden or Fundamental Alteration due to the nature of the content, the purpose of the resource, the lack of accessible solutions, or an unreasonably high administrative or financial cost necessary to make the resource meet that goal. These difficulties do not necessarily relieve departments or activities from meeting applicable legal obligations to provide reasonable accommodations to users concerning access to the content and services provided. In the event of an established Undue Financial or Administrative Burden or a Fundamental Alteration, the department must provide Equally Effective Alternative Access in a suitable alternative format or manner upon request. An Undue Financial or Administrative Burden and a Fundamental Alteration will be assessed and established by an administrative review conducted by the Chief of Operation Officer.
Reports or Questions Concerning an Accessibility Issue: Individuals who believe they have encountered an accessibility issue within the organization should contact the Human Resources.
Americans with Disabilities Act: A civil rights law that prohibits discrimination based on disability.
Digital Content: Digital content or media is information available for download or distribution on electronic media and includes may forms, from text and audio and video files, to graphic, animations, and images.
Equally Effective Alternative Access: An alternative format or medium that communicates the same information in as timely and effective a fashion as does the original format or medium.
Fundamental Alteration: A change so significant that it affects the essential nature of the instruction, program or activity provided.
Undue Financial or Administrative Burden: A significant disruption, expense, or difficulty that may result by the provision of accessible information technology.
Web Content Accessibility Guidelines: A series of standards for digital accessibility, developed by the W3C, including Web Content Accessibility Guidelines 2.0, Conformance Level AA, that promotes usability and best practices for web access to individuals with disabilities.
Officer Chief Sales Officer
Chief Financial Officer
Chief Operations Officer