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      Contact Center as a Service (CCaaS)

      Contact Center Managed Services

      Empower Your CX with a cloud-based contact center solution that meets your customers’ needs.

      Your customers expect high levels of care and efficiency at every touch point. Continuant's contact center managed services help organizations from every industry find the right contact center solution for their business transformation and growth goals. We’ll also help you get the very best out of features that deliver a better customer experience and drive greater cost-savings.

      Connect with us
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      A True Omnichannel Experience with C4

      Looking to enhance the customer experience at every level? Continuant Connect Contact Center leverages the power of voice to optimize every interaction between agent and customer. With open API integration, it seamlessly integrates with every channel, from calling to messaging and social media. Along with its modern features, it comes with all the capabilities of a PBX system, making it the perfect endgame for your journey to the cloud.

      Learn more about why we’re your top choice for an experienced CCaaS provider when you talk to our expert team today.

      Explore C4 by Continuant →

      Contact Center Managed Services (CCMS)

      Leave the management of your contact center solution to us, so your CX team focuses on meeting and exceeding customer expectations. Our CCMS are an ideal fit for:

      Medium-sized businesses and enterprises Medium-sized businesses and enterprises in need of reliable contact center assistance to effectively manage incidents around the clock.
      IT leaders IT leaders tasked with deploying solutions that maintain cost predictability, even in situations where customers' needs may vary. 
      Contact centers Contact centers that depend on various vendors for their operations but would benefit from centralization of management. 

       

      With Continuant as your single service provider, you enjoy:

      contract2

      A single
      contract

      Managing all aspects of your communications environment 
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      A single
      invoice

      For every worksite no matter where they are in the world 
      sla

      A single
      SLA

      That adjusts service levels based on the technology or location 
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      A single point of contact

      To manage and solve issues across vendors, users, and devices 
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      Integrate AI into your customer experience where it makes sense

      Integrate AI into your customer experience where it makes sense

      Artificial intelligence (AI) and automation tools, have the power to increase revenue and strengthen customer loyalty and enhance CX. Optimize omnichannel journeys and empower customers to find answers to their inquiries independently with self-service features.

       Bring AI to your CX
       

      Deliver Better Customer Experiences with CCaaS

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      With Continuant’s CCaaS expertise, we help you design, deploy, and manage a modern contact center—built to deliver exceptional customer experiences.

      Let’s talk about transforming your contact center today.

      CCaaS FAQs

      What is CCaaS?

      Contact Center as a Service (CCaaS) is cloud-based, provider-hosted software solution used for communicating with customers. Essentially, it’s an ideal business solution for enhancing customer experience. Simply put, CCaaS is a great business solution for for enhancing the customer experience. Want to learn more? We wrote a CCaaS blog for you!

      What is the difference between CCaaS and UCaaS?

      CCaaS is not to be confused with UCaaS, though the two are only one letter apart. UCaaS (unified communications as a service) provides organizations with unified communication solutions such as Microsoft Teams, Cisco Webex, and Zoom.

      Is Continuant a CCaaS provider?

      Not directly. Continuant seeks to understand your Contact Center goals by evaluating your infrastructure and other essential business needs. We guide you in designing a cloud-based CCaaS experience for your customers. In doing so, we'll help you choose the right vendor to meet your goals.

      Are Contact Centers and Call Centers the same thing?

      Both call centers and contact centers strive to enhance the client experience, but they go about it in different ways.

      A call center uses incoming and outgoing calls to link clients with agents. Contrarily, contact centers allow clients to interact with agents or self-serve options via a variety of channels.

      However, because of digitization and shifting consumer expectations, the majority of businesses favor a contact center service. However, call centers are less expensive to run and can manage a large volume of client calls. Additionally, they give the entire customer experience a human touch.

      How do I choose a CCaaS vendor?

      Choosing the right CCaaS (Contact Center as a Service) vendor is crucial for ensuring that your contact center operations align with your business needs. Here are some key steps to consider when selecting a CCaaS provider:

      • Business objectives
      • Customer communication channels
      • Critical integrations
      • Reporting and analytics capabilities
      • Customer experience
      • Affordability

      To help take the difficulty out of choosing the right contact center, CCaaS providers such as Five9 and Genesys have partners who specialize in designing and deploying ideal contact center solutions for organizations of all kinds. Continuant is one of those partners. By working alongside you, we can help you figure out the exact type of contact center that best meets your needs, whether it comes from Five9 or Zoom.

      What is CX?

      Customer Experience (CX) refers to the overall perception and impression a customer has of a company based on their interactions and experiences with that company's products, services, and brand. CX encompasses every touchpoint a customer has with a business, from initial awareness and discovery through purchase, usage, and post-purchase support.