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Continuant Takes Acute Care of This Rehabilitation Provider’s Cisco Transition 


Research shows that people who suffer from acute illness or injury recover faster and more completely when they are treated at an acute-care facility that is dedicated to rehabilitation. This finding has contributed to the ongoing success of Birmingham, Alabama-based Encompass Health, formerly HealthSouth Corporation. This organization came face to face with an injury of its own when it looked to transition to Cisco and needed its own care in order to make it happen. 

EncompassHealth Building Image

The Challenge

  • 130+ locations struggling to maintain communication 
  • Outdated Avaya system needing to be replaced with a UC solution 
  • Legacy systems needing to be maintained until the transition was complete 

The Solution

  • Managed services for phone systems in more than 18 locations for over a decade 
  • Assistance in migrating to a Cisco UC Solution 
  • Consistent communication experience throughout organization 

The Story

Founded in 1984, Encompass Health (NYSE: EHC), today boasts revenues of more than $3,971 billion and ranks #606 on the Fortune 1000 list.  Its 40,000 employees work either at Encompass Health’s 130 hospitals or its 273 outpatient, inpatient, home health, and hospice centers in 36 US states as well as Puerto Rico—all dedicated to Encompass Health’s mission of healing and rehabilitation. 

One of the nation’s largest providers of post-acute healthcare services—treating patients who have suffered from serious conditions such as a stroke, brain injury, neurological disorder, trauma, or spinal cord injury, for example—Encompass Health has emerged as a leader in delivering high-quality patient, home, and hospice care through the most advanced therapeutic methods and technologies available today. 

Because of its focus on delivering high quality post-acute illness or injury care, Encompass Health places a premium on staying connected to the communities it serves. For years it relied on its Avaya phone systems to do this, but eventually it decided to move on to something better and brought Continuant on to help in this endeavor. 

Prior to the system migration, Continuant managed Encompass’ Avaya systems in more than 20 locations large and small. Now Continuant’s chief task is to oversee the organization’s transition to the new Cisco solution. Through centralization, consolidation and license management, the company will have a consistent experience through its entire organization. 

Learn more about our Avaya PBX Maintenance & Cisco Migration Services

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