The story

In 2015, the industry giant known as Tech Data Corporation (NASDAQ: TECD)—a $26.6B company that ranks #88 on the Fortune 500 list—decided it was time to make a change in their provider of Avaya maintenance and support.

Headquartered in Clearwater, Florida, Tech Data Corporation helps such tech giants as HP, Apple, Cisco, and Microsoft bring their products to market. To do so, the company relies heavily on its Avaya estate and Call Center technology.

As is all-too-often the case with other companies with Avaya systems, Tech Data had grown dissatisfied with Avaya. Given its high hourly sales volume, Tech Data couldn’t take the risk of working with an OEM that could not guarantee 24/7 support or SLAs. Tech Data had come to see that Avaya could not deliver the redundancy that its million-dollar-per-hour sales team required.

After several years of ongoing discussions with Continuant, Tech Data believed it had done enough due diligence to award its business to a company that was able to promise that it could (and would) deliver maximum uptime.