The story

From London, England, to its branches all over the world, Dunnhumby made use of a disparate array of communication and collaboration tools to deploy its data solutions to all manner of clients. What it wanted was a way to unify those different tools into a single solution.

Continuant, in partnership with Tata Communications Ltd (TCL), deployed a Microsoft Teams Direct Routing solution for Dunnhumby. By enabling Direct Routing for Teams, Dunnhumby was able to use this one solution for inbound and outbound communications. Teams also provided all 1,700 users with business messaging, conferencing and collaboration capabilities all within a single interface.