- Our Process
Continuant Managed Services allow us to take care of the day-to-day with our 24/7 service desk and staff of certified engineers. As your managed services provider, we are staffed to provide immediate support at any time, and even escalate service issues straight to Microsoft with our Direct CSP status.
We take a proactive and holistic approach to managing your Microsoft environment. We utilize ITIL-driven event management processes to keep your environment running at peak efficiency. Our premium monitoring capabilities enable us to pull data not only from Office 365 but also from our state-of-the-art monitoring tools. This gives you deep insight across your entire ecosystem.
Continuant's Managed Services packages follow a model of continuous improvement, so you can enjoy stability and maximize your investment in Microsoft. We will help you optimize your workforce by analyzing your data and creating paths for improvement. As Microsoft releases new features and changes, we will help you stay up to date. You never have to worry about falling behind with updates again.
Tata chose Continuant to design, deploy, and maintain their system for Day 0, 1, and 2 support for its Cisco Cloud clients around the globe. Continuant has provided design and implementation services for Tata’s clients in over 30 countries.
Our Microsoft Managed Service packages enable you to choose the right service level for you. Basic is a great option if you're looking for 24/7 access to a partner when issues arise. Our Extended and Premium packages are more comprehensive. They offer complete insight into your systems with monitoring and management. This proactive approach gives peace of mind knowing we are notified of potential incidents before problems arise. We work continuously to improve the health of your systems.
Premium is designed to meet the needs of our clients’ most sophisticated AV and UC environments. We work alongside you as a member of your team. You have constant access to our top engineers and optional white glove service from our customer experience team. Our 24/7 remote analytics, monitoring, and management provide all you need for even your most sophisticated systems.