- Our Process
Continuant Managed Services allows us to take care of the day-to-day with our 24/7 service desk and staff of certified engineers. As your managed services provider, we are staffed to provide immediate support at any time, and even escalate service issues straight to Microsoft with our Direct CSP status.
Consistent support is only the beginning of the value of managed services. We take a proactive and holistic approach to managing your Microsoft environment, utilizing ITIL-driven event management processes to keep your environment running at peak efficiency. Our premium monitoring capabilities let us pull data not only from Office 365, but from our toolset of monitoring tools, giving you deep insight across your entire ecosystem.
We aim to steadily improve the health of your environment over time, ensuring you consistently get the most out of your investment in Microsoft. We'll help you optimize your workforce by analyzing data and creating actionable paths for improvement. As Microsoft releases new features and changes, we'll help you stay updated so you don't have to worry about keeping up with the latest and greatest.
With our Microsoft Managed Service packages, you can choose the service level that’s right for you. If you’re looking for 24/7 access to a partner to call when something goes wrong, Basic is a great option for you. If you’re looking for a more holistic approach, our Extended and Advanced packages offer complete insight into your systems with monitoring and management. This proactive approach allows you peace of mind knowing that your partner is notified of potential incidents before problems arise, and works to continuously improve the health of your systems over time.
Basic provides clients with 24/7 peace of mind. Whether it’s on a new collaboration solution that Continuant designed and installed, or you’re looking for support on a legacy system, Basic is the perfect managed services package that will allow your IT team to sleep through the night. Basic comes with 24/7 live customer support. No matter what time, day or night, Continuant has a fully staffed global service desk and network operations center, complete with customer service representatives, account managers, and engineers.
Our premium service level is designed to meet the needs of our clients’ most sophisticated and critical AV and UC environments. Continuant works as a member of your team, giving you constant access to our most experienced engineers and optional white glove service from our customer experience team. With our 24/7 advanced remote analytics, monitoring, and management of your most complex systems, we’ll exceed your expectations and provide you the business results you need.