Continuant Brings this TV Broadcaster’s Managed Services Closer to Home
Background
Univision Communications, Inc., the leading Spanish-language radio and television broadcaster in the United States, runs the top-rated Univision Network, carried by more than 1,400 broadcast and cable affiliates, as well as sister networks TeleFutura and Galavisión. Though its programs are broadcast far and wide, it found that when it came to its communications, it needed its support as close to home as possible.
The solution
Single provider to coordinate change management, efficient administration and incidents between carrier network service and hardware manufacturers
Faster ticket creation with streamlined communication updates.
Fully managed Cisco Collaboration platform supporting 5,500 users across 51 US & Mexico locations
Regular reviews with recommendations and a roadmap
The challenge
Inefficient and expensive service plan
Inconsistent experience with support team
Problems with service management between multiple carriers
Cisco enterprise with 5,500 users in need to support
Required a dedicated support team to resolve issues quickly
The story
In addition, the company owns and operates approximately 130 local broadcast television and radio stations throughout the country and distributes content online. Because of its nationwide presence and power, Univision needed a Managed Services Provider that could move quickly to resolve issues.
Univision’s initial solution was a time-consuming, inefficient mess, requiring the company to juggle and maintain several contracts with different vendors and carriers. With so many locations spread throughout the US and Mexico, it couldn’t afford to waste time struggling to communicate with all these providers. More than anything, it needed a single point of contact.
In 2011, it found just the point of contact it needed. For the few thousand Avaya and Nortel users at Univision, Continuant was able to offer maintenance and support that included industry-leading SLA’s—something that was missing under its previous provider. Continuant has continued maintaining Univision’s Avaya and Nortel systems.
Because of the high level of service that Continuant has consistently offered Univision, in 2016, the company selected Continuant to manage its 5,500-user Cisco enterprise as well.
Prior to Continuant, Univision had outsourced its Cisco service to an offshore integrator. That firm’s lack of communication led to Univision’s firing the offshore provider and engaging Continuant—and today, Univision has continued to bring Continuant into other areas as well, including a Route/Switch Network, a custom service desk, dedicated video help desk, carrier services, and a full suite of Managed Services for Cisco.
Continuant has continued to step up to the challenge and provide for this broadcasting corporation. Univision now has the peace of mind that comes from being able to call a reliable partner for solutions and support whenever it needs them.
Communication and collaboration is at the core of your organization. With Continuant’s UC and AV solutions, you’re one step closer to better business outcomes. Discover how your technology stacks up with a 30-minute assessment today.
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