- Our Process
We proactively monitor and manage your global Cisco Webex footprint for peak performance. Our Continuant Managed Services packages allow you to choose the level of support your organization needs. You can rest easy knowing we are continually improving your system with our ITIL-driven service methodology.
“We always have liked the support [Continuant has] provided on our Avaya system over the years, which is largely why we signed up with Continuant for our Cisco support. You have not let us down. Moving into a full-on Cisco environment has been challenging for my team... [Continuant has] always come through in a team approach that never lets my staff feel less in any way… I look forward to expanding our relationship with you in the future.” -Asante IT Manager
Most IT departments are busy supporting voice, collaboration, and contact center environments. They don't have the capacity to focus on business innovation and optimization.
Our Managed Services manage Cisco Webex services and support, so your IT staff can focus on critical business drivers. Continuant doesn't replace your staff. We serve as an extension of your business, so you can achieve even more.
Basic is a great option if you are looking for 24/7 access to our engineers for when something goes wrong. Our Extended and Premium packages are more comprehensive and offer complete insight into your systems with monitoring and management. This proactive approach allows you peace of mind knowing we are notified of potential incidents before problems arise. We work to continuously improve the health of your systems.
Whether Continuant has designed and deployed a new solution for your organization or you simply want support for your legacy system, Basic provides peace of mind. It comes with 24/7 live customer support. Whether day or night, Continuant has a fully staffed global service desk and network operations center with customer service representatives, account managers, and engineers.
Premium is designed for the most sophisticated and critical AV and UC environments. Continuant works as a member of your team. We provide constant access to our most experienced engineers with an optional white glove service from our customer experience team. Our 24/7 advanced remote analytics, monitoring, and management will exceed your expectations.