- Our Process
Your global Cisco Webex footprint will be proactively managed and remotely monitored for peak performance. Our Continuant Managed Services packages will allow you to select the level of engagement you need and rest easy knowing that your investment will be maximized and set on a path of continuous improvement with our ITIL-driven service methodology.
“We always have liked the support [Continuant has] provided on our Avaya system over the years, which is largely why we signed up with Continuant for our Cisco support. You have not let us down. Moving into a full-on Cisco environment has been challenging for my team... [Continuant has] always come through in a team approach that never lets my staff feel less in any way… I look forward to expanding our relationship with you in the future.” -Asante IT Manager
Historically, your staff has been tied up supporting your voice, collaboration, and contact center environment, without the space to focus on business innovation and optimization. Now, with Cisco Webex services and support covered, they can get back to focusing on critical business drivers. Continuant isn’t just a replacement of your staff, but an extension of your business, enabling you to achieve more than was possible before.
With our Cisco Managed Service packages, you can choose the service level that’s right for you. If you’re looking for 24/7 access to a partner to call when something goes wrong, Basic is an excellent option for you. If you’re looking for a more holistic approach, Extended and Advanced packages offer complete insight into your systems with monitoring and management. This proactive approach allows you peace of mind knowing that your partner is notified of potential incidents before problems arise and works to improve the health of your systems over time.
Basic provides clients with 24/7 peace of mind. Whether it’s on a new collaboration solution that Continuant designed and installed, or you’re looking for support on a legacy system, Basic is the perfect managed services package that will allow your IT team to sleep through the night. Basic comes with 24/7 live customer support. No matter what time, day or night, Continuant has a fully staffed global service desk and network operations center, complete with customer service representatives, account managers, and engineers.
Our premium service level is designed to meet the needs of our clients’ most sophisticated and critical AV and UC environments. Continuant works as a member of your team, giving you constant access to our most experienced engineers and optional white glove service from our customer experience team. With our 24/7 advanced remote analytics, monitoring, and management of your most complex systems, we’ll exceed your expectations and provide you the business results you need.