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      connectai-concierge-hero

      ConnectAI Concierge: AI voice agents
      Answer the calls nobody’s picking up.

      ConnectAI Concierge puts AI voice agents on the calls your team can’t get to: after hours, during rush periods, in voicemail and on calls that ring out. Once those are covered, the agents can take on booking, intake and updates in the systems your team already uses.

      Start with after hours Have the AI call me

      24/7
      Coverage on the calls you miss today
      100%
      Of calls available to review
      Any
      SIP phone system, legacy or cloud
      Always
      A way to reach a person

      WHERE CALLS GO MISSING
      Lost calls rarely show up in anyone’s report.

      After Hours

      Callers get a voicemail box or an answering service with a script. Either way, they don’t get help.
      Rush Periods

      Overflow piles up at your busiest times, which is also when callers are most ready to book or buy.
      Voicemail

      Most callers hang up rather than leave a message. [Partner sheet says about 8 in 10: needs a public source]

      HOW IT ROLLS OUT
      Start with the calls you’re losing, then move into the workflow.

      Changes to how the agent behaves go through testing and versioning before callers hear them, and any change can be rolled back.

      self-activation-step1
      Cover the missed calls first

      After hours, rush periods, voicemail and unanswered calls. These need little integration, and because those calls weren’t being answered anyway, nothing that works today is put at risk. It can be live in days.
      self-activation-step2
      Then connect it to your systems Booking, intake, qualification, order status, and handoff into your CRM or ticketing tool. We scope each integration with you.

      Standard or HIPAA

      The same agent, with a HIPAA capability when you need it.

      For higher education, manufacturing, legal and any other team that takes calls.

      • It answers using your own approved content, never information pulled from the internet.
      • It hands off to a person when it isn’t sure, or when the caller asks or gets frustrated.
      • It connects to CRM, ERP, point of sale, scheduling, ticketing, dispatch and billing systems, scoped for each deployment.
      • English and Spanish come standard. Other languages are available on request.
      • Every call gets scored against criteria you set.

      Start with after hours

      It’s the easiest place to see a before-and-after. A free audit tells you how many after-hours calls you’re missing today.

      Get a free call audit Book a 20-minute call

      Standard and HIPAA capability compared

      CapabilityStandardHIPAA capability
      After hours, overflow, voicemail, missed-call recovery StandardYes HIPAA capabilityYes
      Hand off to a person with full context StandardYes HIPAA capabilityYes
      Booking and intake StandardYes, scoped per deployment HIPAA capabilityYes, EHR scheduling with real-time write-back
      Systems it connects to StandardCRM, ERP, POS, ticketing, dispatch, billing HIPAA capabilityEHR and practice systems
      HIPAA, PII redaction, BAA at signing StandardNot offered HIPAA capabilityYes
      Outbound reminders and rebooking StandardNot offered HIPAA capabilityYes
      Shares data with ConnectAI Pulse and ConnectAI Shield StandardYes, one platform HIPAA capabilityTo be confirmed
      Every call available to review StandardYes HIPAA capabilityYes

      QUESTIONS
      Common Questions

      Won’t callers hate talking to AI?

      Right now many of them reach voicemail, and most hang up. The agent gets them an answer, and it passes the call to a person whenever they ask.

      What if it gives a wrong answer?

      It only answers from material you’ve approved, and it hands off when it isn’t sure. You can review every call, and fixes go out as configuration changes.

      We’re not ready to automate our contact center.

      This doesn’t start there. The first phase covers after-hours and overflow calls only, so your contact center keeps working as it does.

      Count the calls you’re missing first.

      A free ConnectAI Pulse audit shows how many after-hours and overflow calls went unanswered.

      Get a free call audit