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      ConnectAI Frontline: An AI Front Desk for Your Main Number
      Replace “press 1” without replacing anything else.

      ConnectAI Frontline answers your main number with an AI agent instead of a menu. Callers say what they need, and the agent either answers or sends them to the right extension, queue or hunt group in the system you already run. Your numbers, handsets and phone bill stay as they are.

      Pilot it on one site Book a 20-minute call

      0
      Migrations required
      1
      Number to point at us
      Any
      Platform that takes calls over SIP
      Days
      To go live at each site

      WHY PHONE AI PROJECTS TALL
      Most of them get stuck on the migration.

      Standard call reports show you volume. The audit shows what happened to each call and what it cost you.

      The contract isn't up

      If you signed a phone platform deal two years ago, replacing it this year is a hard sell, however good the AI is.
      Nobody wants to break the phones

      When phones go down, everyone notices within minutes. That makes IT teams cautious, and it’s a fair instinct.
      Different systems at different sites

      Plenty of organizations run an older PBX in one place and a cloud platform in another. Most AI tools only work with one of them.
      connectai-frontline-how-it-works
      HOW IT WORKS

      It connects in front of your phone system and leaves the rest alone.

      ConnectAI Frontline connects at the SIP layer, before calls reach your phone system. It works the same way whether you run a PBX from the early 2000s or a cloud platform you set up last year.

      • NO MORE PHONE MENU
        Callers talk to the agent instead of pressing numbers. Your current menu stays in place as a fallback.

      • USES THE ROUTING YOU HAVE
        Calls land in the same extensions, queues, hunt groups and voicemail boxes they reach today.

      • SET UP SITE BY SITE
        Each location gets its own configuration, so a small branch and a busy head office can work differently.

      • REPORTING FROM DAY ONE
        Every call is logged from the day a site goes live, whatever platform sits behind it.

      Works with

      Legacy PBX

      • AvayaAvaya
      • MitelMitel
      • CiscoCisco
      • NortelNortel
      • NECNEC
      • Siemens/UnifySiemens/Unify

      Cloud UC and contact center

      • Microsoft Teams PhoneMicrosoft Teams Phone
      • Zoom PhoneZoom Phone
      • Webex CallingWebex Calling
      • RingCentralRingCentral
      • 8x88x8

      One office or hundreds

      • Single site
      • Multi-branch
      • Franchise
      • National

      The same connection can also run ConnectAI Shield spam screening and ConnectAI Pulse call analysis.

      QUESTIONS
      Common Questions

      We just moved to a new platform.

      Keep it. ConnectAI Frontline works in front of it, so you get an AI front desk without undoing the move.

      What happens if the AI stops working?

      Calls go straight to your existing routing. The AI never stands between a caller and your phone system.

      Our PBX is old.

      Age doesn’t matter here. If your system takes calls over SIP, ConnectAI Frontline can sit in front of it.
       

      Try it on one site for a week.

      Pick one location, point its main number at us and listen to how the calls go. If you like what you hear, roll it out to the rest.

      Pair it with ConnectAI Concierge.

      The front desk decides where a call goes. Voice agents take over when nobody’s free.

      See voice agents