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Free Call Audit

A few days of call records. A ranked list of what they’re costing you.

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      ConnectAI Pulse: Call Intelligence
      Find out what your phone line is really doing.

      Your phone system already logs every call. Send us a few days of those logs and we’ll show you where calls go unanswered, how much of your volume is spam, and which callers keep calling back about the same thing. You don’t have to install or buy anything to get the readout.

      WHAT YOU GET BACK

      A ranked list of problems

      The most expensive issue sits at the top, so you know where to start.
      Your own numbers

      Of calls on battle-tested infrastructure
      A fix for each item

      What we'd change, and what it's worth to change it.

      WHAT THE AUDIT LOOKS LIKE
      Six things we look for in your call logs.

      Standard call reports show you volume. The audit shows what happened to each call and what it cost you.

      Spam

      How much of your inbound volume is nuisance or fraud, where it comes from, and how it’s trending over 30, 60 and 90 days.

      Fixed with Shield →
      Missed calls

      Calls that rang out after hours, overflowed at peak or rolled to voicemail and went nowhere.

      Fixed with Concierge →
      Answer rate

      The sites and hours where the fewest calls get picked up.

      Fixed with Shield →  
      Short calls

      Calls that end in under 30 seconds, which often means the caller gave up.

      Fixed with Frontline →  
      Repeat callers

      People who call back several times to get one thing resolved.

      Fixed with Concierge →  
      Dead ends

      Numbers that go nowhere, hold times that spike, and trunk failures nobody flagged.

      Fixed with Frontline →  

      HOW IT WORKS
      You send logs, and we send back a ranked business case.

      self-activation-step1
      Export your call records

      Your phone system or carrier can produce them. Voicemail logs help if you have them. You don’t need call recordings.
      self-activation-step2
      We go through all of it

      Every record, organized by caller, site, hour and outcome.
      self-activation-step1
      We walk you through the results

      Findings in your own numbers, ranked, with a recommended fix for each.
      connectai-hero
      If you want it running all the time

      Turn the audit into a dashboard your team checks every morning.

      • Dashboards you control
        Your team filters and rebuilds views without asking us.

      • Every call scored
        Quality scoring on 100% of calls.

      • Trends and alerts
        Week over week and site by site, with alerts when something shifts.

      • What callers said
        If calls are recorded: what callers wanted, how they felt, what was promised and how it ended.

      Questions
      Common Questions

      We already get call reports.

      Those reports tell you volume. The audit tells you which calls were spam, which were missed and which went nowhere, and puts a cost on each.

      Where does our call data go?

      It’s kept in a single-tenant environment, with data residency set in the contract. We never combine it with another customer’s data.

      We don’t record our calls.

      That’s fine. The first audit only needs the call logs your system already produces. Recordings let us tell you more later, if you want that.

      Is the audit really free?

      Yes. If you want it running continuously after that, we’ll scope a subscription with you. [CONFIRM: audit offered free]

      If your audit turns up spam, ConnectAI Shield handles it.

      It goes live in days and doesn’t touch your phone system.

      See how it works