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      connectai-cortex-hero

      ConnectAI Cortex: A Voice Platform With AI Built In
      Replace your phone system without a risky cutover.

      ConnectAI Cortex is a full voice platform with AI built in. We set it up next to your current system on its own number and trunk, and your live calls stay where they are until your team approves the switch. Switching is a routing change, and you can route back if you need to.

      Plan a side-by-side pilot Book a 20-minute call

      Next to
      With your current system
      0
      Live calls on it until you approve
      1
      Contract and one team accountable for it
      Kept
      Numbers, routing, queues and recording

      WHY REPLACEMENTS GET POSTPONED
      You know the system needs replacing. The timing never feels right.

      Maintenance without improvement

      Your support contract keeps the system running, but it doesn’t add anything new, and each renewal locks that in for another year.
      AI added on top

      Many cloud platforms have added transcripts and summaries. Those describe calls after the fact. They don’t change how calls are handled.
      The cutover risk

      Nobody wants to be responsible for the day the phones go down, so the project waits.

      WHAT'S DIFFERENT ABOUT IT
      AI that handles the call, instead of summarizing it afterward.

      No pauses while it looks things up

      The agent keeps talking with the caller while it finds information in the background.
      It remembers callers

      Repeat callers don’t have to start over, and it gets more useful the longer it runs.
      It answers from your content

      It searches your material, checks what it found, and keeps your data in a store that belongs to you alone.
      Carrier-grade telephony

      Numbers, routing, IVR, queues, transfers and recording, all run for you.
      It works in noisy places

      It filters background noise and handles interruptions, so it holds up in warehouses and at busy front desks.
      Shield, Pulse and Concierge included

      They run on the same platform, so there’s nothing extra to connect.
      connectai-cortex-before-after

      Before & After

      Today With ConnectAI Cortex
      Your PBX With ConnectAI CortexMoves to the new platform with your numbers and call flows intact
      AI added on top With ConnectAI CortexAI that handles calls directly
      Several vendors With ConnectAI CortexOne contract and one team accountable for it
      A risky migration With ConnectAI CortexA side-by-side setup and a switch you control

      QUESTIONS
      Common Questions

      We can’t afford downtime on the phones.

      Your current system keeps taking every call while we build and test. Nothing moves until your team approves it.

      We just moved to the cloud.

      Then keep it for now and look at ConnectAI Frontline, which adds AI in front of what you have. ConnectAI Cortex makes more sense closer to your next renewal.

      Can’t we just add AI to what we have?

      Yes, and for many teams that’s the right first step. ConnectAI Cortex is for teams that are replacing their platform anyway and want AI built into it.
       

      Tell us when your contract renews.

      We’ll plan a side-by-side pilot well before that date, so you can decide with real results in hand.