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How this Medical Solutions Provider Found the Smartest Solution for its Collaboration 

Boston Scientific Logo

They say it takes spirit to make science more collaborative, and Boston Scientific has spirit in spades. Dedicated to transforming lives through innovative medical solutions, this Massachusetts based company serves more than 30 million patients across 120 different countries. Boston Scientific has proven over the years to be reliable, empathetic, and most of all smart, especially when it came to its communication and collaboration solutions. 


The Challenge

  • Stuck with Avaya’s Extended ‘best effort’ Support 
  • Inconsistent access to tier III resources 
  • Systems spread out over 120 countries 

The Solution

  • Full Avaya support with no third-party risks 
  • Access to tier III engineers and parts guarantees 
  • Support coverage for multiple international sites 
  • 40-50% cost savings 
  • Cloud migration possible under same contract 

The Story

Boston Scientific specializes in a wide variety of different medical procedures, including endoscopy, interventional cardiology, neuromodulation, peripheral interventions, rhythm management, and urology and pelvic health. With its global reach, it stands to reason that this company relies on an extensive communication network. 

Like many other companies in its industry, Boston Scientific used an Avaya system in 70 locations across 45 countriesUnfortunately, the company had auto renewed its “best effort” support contract with Avaya, which meant it wouldn’t be able to get the levels of support it needed without upgrading.

In 2018, Boston Scientific began a discussion with Continuant about support for Boston Scientific’s Avaya systems at its international sitesAfter two years of consistent support, Boston Scientific moved to include both its international and domestic sites as part of the contract. 

Continuant's support for Avaya includes access to Tier III engineers and a world-wide parts guarantee. It also opens the door for a possible migration to a cloud-based solution like Microsoft Teams under the same contract. For Boston Scientific this means that whenever it chooses to transition to the cloud, Continuant can be its one-stop-shop. As Boston Scientific’s partner, Continuant can lend its services in designing a roadmap, deploying the solution, and maintaining it. 

Since then, Continuant has provided quality support for Boston Scientific’s legacy Avaya systems, as well as valuable strategic advice for its system’s evolution and future Microsoft integration

Boston Scientific has made sure its systems will stay running like the day it bought them, and that when the time comes, the door to the cloud is open. 

Learn more about our Avaya PBX Support 

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