How Visteon Corporation Keeps its Voice Going Full Speed Ahead
Background
Instrument clusters, infotainment systems, head up displays - if you’re looking to customize the inside of your vehicle, Visteon has a solution. Visteon’s state-of-the-art products can transform a mundane automobile into something right out of spy or superhero fiction, and more importantly, make driving safer and more convenient. When navigating its voice systems, Visteon found that it needed help to get where it wanted to go.
The solution
Direct Routing with Microsoft Teams enabling PSTN calls
Ribbon SBC call routing support in countries with no PSTN replacement
The challenge
Atos/Siemens PBX system to be replaced with Microsoft Phone System
The story
Always looking for the best and brightest technology, Visteon Corporation wanted to find a new solution to improve its global communication network. It had long since relied on an Atos Unify PBX system to maintain communications, but as time went on it began looking for a replacement. Turning to Tata Communications Ltd (TCL), its communications provider, Visteon called for aid in deploying a new Microsoft Phone System.
TCL, in partnership with Continuant, both experts in the voice world, worked together to help Visteon deploy a new Microsoft Phone System, using Direct Routing to enable Microsoft Teams to make PSTN calls. In certain places, such as the company’s Detroit, Michigan headquarters, this new system replaced the old PBX completely. In some other countries, Continuant provided a Ribbon SBC gateway to connect Teams to the Unify system.
Once the migration is complete, 6,000 users will be able to make calls and collaborate efficiently with Microsoft Teams. With Continuant and TCL helping navigate, this Teams migration can go full speed ahead.
Communication and collaboration is at the core of your organization. With Continuant’s UC and AV solutions, you’re one step closer to better business outcomes. Discover how your technology stacks up with a 30-minute assessment today.
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