The story

Always looking for the best and brightest technology, Visteon Corporation wanted to find a new solution to improve its global communication network. It had long since relied on an Atos Unify PBX system to maintain communications, but as time went on it began looking for a replacement. Turning to Tata Communications Ltd (TCL), its communications provider, Visteon called for aid in deploying a new Microsoft Phone System.

TCL, in partnership with Continuant, both experts in the voice world, worked together to help Visteon deploy a new Microsoft Phone System, using Direct Routing to enable Microsoft Teams to make PSTN calls. In certain places, such as the company’s Detroit, Michigan headquarters, this new system replaced the old PBX completely. In some other countries, Continuant provided a Ribbon SBC gateway to connect Teams to the Unify system.