The story

In all, this area covering some 35 square miles between Seattle and Tacoma is home to families from many cultures. In addition to English, 112 different languages are represented in the district. Not surprisingly, for this very diverse district, operating an option-rich voice mail system as well as maintaining and supporting its PBX system is vital.

Originally, these schools got support for their Avaya systems from a local Avaya business partner. It didn’t take long, however, before they realized they were overpaying and being underserved. Worse yet, the service wasn’t guaranteed to continue. If the schools wanted to maintain their current service contract, they would have to upgrade their systems, even though the costs of such an effort would outweigh the benefits.