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How this Mortgage Company Found a Home for its Collaboration 

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Offering innovative solutions for the mortgage industries, Altisource’s claim to fame is its easy-to-use online platform for both consumers and investors. This company, based in Luxembourg, touts innovations as its guiding principle and focuses on compliance and delivering excellent service. However, when it came time to migrate its users to Microsoft Teams, Altisource found itself in need of a new kind of innovation. 

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The Challenge

  • More than 3,000 users to migrate to Microsoft Teams 
  • Lack of adoption and enablement training 

The Solution

  • User adoption and user enablement training for Microsoft Teams 

The Story  

With a sharp eye for innovation, Altisource sought out a way to improve its collaboration. Microsoft Teams seemed like the perfect system, but there was an issue. Without the proper training, its users wouldn’t be able to get the most out of this new system. Altisource needed quality adoption and enablement training, more than what could be contained in a single eBook or video. Just as an up and coming real estate investor might seek out service from Altisource, so too did Altisource seek out service for its Teams solution. 

Tata Communications Ltd (TCL) and Continuant were the ones who could provide. These companies offered one-time user adoption and enablement training along with one-time tenant management training. The goal of the tenant management training was to help admins master the architecture of Teams, Teams Admin Center, and Teams Admin Portal. It may have only been one time, but one time was all Altisource needed. 

The services TCL and Continuant provided will prove indispensable as Altisource goes on to make Teams work for all 3,659 of its users. When it comes to Teams training, Altisource and other companies like it can count on Continuant to deliver its own innovative solution. 

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