The story

When St. Jude Research Hospital for Children finally opened its doors in 1962, the survival rate for children battling cancer was 20 percent. The odds were even worse for children afflicted with acute lymphoblastic leukemia (ALL): a mere 4 percent. Today, thanks in large measure to the research efforts being undertaken at the children’s hospital, the rate of survival for childhood cancer has soared to 80 percent; for ALL, the rate of survival stands at 94 percent.

Funded entirely by individual contributions, St. Jude is unique in another important way: Families never receive a bill from St. Jude for treatment, travel, housing, or food. The mission has expanded to include other life-threatening childhood diseases as well as cancer, and the work of the hospital remains the same as when Danny Thomas first declared that “no child should die in the dawn of life.”

While its mission is noble for sure, St. Jude knows well that this money shouldn’t be squandered. The last thing a hospital with work this important should have to worry about is wasting money on Avaya maintenance. Tragically, that’s exactly what happened. Stuck in an OEM cycle of dependence, St. Jude needed a way out if it was going to get those wasted dollars back.