The story

Tenet, a leading healthcare services company, operates 80 acute care hospitals, 20 short-stay surgical hospitals, and 470 outpatient centers in 12 US states. Currently, Tenet Health employs some 102,000 professionals and generates $18 billion in revenue annually.

Back in 2004, this healthcare organization decided that the service it received from its initial Avaya provider wasn’t satisfactory. As is usually the case, it was paying far more than it needed for relatively low-quality support. Worse yet, the company had no access to tier III engineers to help maintain its system. This wasn’t the kind of support such a massive organization could rely on to continue its important work.

That same year, it found the kind of support that it could rely on. Continuant provided a suite of managed services, including technical support, alarm monitoring, parts replacement, and upgrades for systems in all facilities including: