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Helping This Logistics Company Crunch the Numbers for Avaya Support 

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Veritiv Corporation offers a wide array of printing, packaging, facility, and logistics services across 170 North American locations. It also provides paper products and specialty papers, packaging supplies and equipment, janitorial products, and office furniture. Veritiv Express, the company's retail group, offers shoppers paper products and digital printing services. Customers include commercial printers, publishers, government agencies, manufacturers, retailers, and creative professionals, among others.   

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The Challenge

  • Avaya system facing end of life 
  • Lack of valid options from Avaya 
  • Legacy system lacking desired collaborative features 
  • Lack of insight regarding future UC platform 

The Solution

  • Support for Avaya systems before and during UC transition 
  • Line up of new technology to create the best solution possible 
  • In person collaboration regarding new system 
  • Advisory role during and after transition to UC 

The Story

Veritiv was established in 2014 when paper distributors Unisource and International Paper's xPedx division merged.  Veritiv is #347 on the Fortune 500 list and has 8,700 employees. Along with its high-quality products, Veritiv boasts excellent communication and timing, staying on time for shipping and answering phone calls as quickly as possible. For years, this company relied on Avaya systems spread throughout multiple call centers, but those days weren’t meant to last forever. 

It came to pass that Veritiv’s Avaya system was nearing the end of its life. Avaya had no options to provide the company, and so, with little else to do, Veritiv began looking for other solutions entirely. Enticed by greater collaborative features, it decided to take steps to adopt a Unified Communications solution. This proved to be no easy feat, as the company had no real insight into how it should go about transitioning to a totally new platform. It needed an advisor to help it come make the proper decisions. 

Continuant proved to be the ideal advisor. First, Continuant provided support for the company’s Avaya system, ensuring it would stay operable throughout the transition process. After that, Continuant added expert insight to help Veritiv gather the right technology so it could build a solution that would best suit its needs.  

To this very day, Continuant serves as Veritiv’s trusted advisor, helping to crunch the numbers with its UC solution. 

Learn more about our Avaya PBX Maintenance or Collaborative Solutions 

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