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“What’s on your list today? You’ll find it at Fred Meyer.”
For Pacific Northwest residents, this catchy advertising jingle illustrates the phenomenal success of a homegrown chain of superstores that pioneered the concept of one-stop shopping for cost-conscious consumers. Not unlike its customers, Fred Meyer and its parent company looked to make a cost-efficient choice when it needed support for its Siemens system, hoping to find a partner it could trust.
Founded in 1922 by its namesake, Fred G. Meyer—who started by selling cherries at a roadside stand in Brooklyn, New York—the company is now part of Cincinnati-based grocery giant, The Kroger Company, following its 1998 merger.
Ranking 20th on the Fortune 500 list, the Kroger Company is the third-largest grocery retailer in the world and the largest by revenue in the United States ($121.16 billion).
As one can imagine, it takes a lot of hardware to keep a mega chain of superstores connected across the nation. Indeed, the Kroger company relied very heavily on its Siemens systems, and needed a partner that could provide 24/7 support for 135 different locations (132 stores, and 3 distribution centers).
Continuant proved more than capable of doing so. Though it was no easy task, Continuant has managed support for all 135 locations, keeping the 30-year-old phone systems alive and protecting the Kroger company’s investment as it plans its transition to Cisco.
Clearly, when excellence in service was on Kroger’s “list,” they found it at Continuant.
Learn more about our Cisco Migration and Siemens PBX Maintenance Services →