- Our Process
If your goal is to extend the life of your Siemens/Unify systems and keep them maintained at a steady state, our Maintenance Advantage Plan is right for you. In the event of an outage or incident, you can be confident that you’ll get the help you need, 24 hours a day, 7 days a week, with no pressure to upgrade to the latest solution.
Ongoing real-time alarm monitoring and technical hotline support.
Industry-leading Service Level Agreements with an optional guaranteed time to restore.
A dedicated customer service team that knows your business, and works with you to ensure that your systems operate at peak efficiency.
A parts guarantee for even your oldest systems.
Rapid onsite repair and parts replacement anywhere in the world.
Access to Design Engineers and Solutions Architects that can help you plan, with a vendor-neutral approach.
While we will keep your Siemens/Unify system running as long as you choose, we’ll also be on hand to help you transition to a new solution when the time is right. We’ll consult with you to determine when you’re ready to make the transition, and then help design a unified communications and collaboration solution that makes sense for your organization and will help you achieve your goals.
Continuant has played an integral role in removing Cardinal’s dependency on its Siemens systems.
With a provider pushing hard for an upgrade, Berklee needed a partner that could give them the right kind of support without also pushing its own agenda.
Though it was no easy task, Continuant has managed support for all 135 locations, keeping a 30-year-old phone systems alive and protecting the Kroger company’s investment as it plans its transition to Cisco.
With Continuant’s help, Bayer’s 58 systems in more than 20 different states across the country lived long enough to see the end of the transition.