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    Nortel Maintenance, Support and Migration

    Your solution for end of life Nortel PBX phone systems

    In today's changing industry, maintaining a Nortel (or Avaya Blue) phone system can be a challenge. Legacy PBX system parts are not readily available and OEM support can be unreliable. At Continuant, we have a team of Nortel certified engineers available 24 hours a day, and we have complete independence from OEM.

    person dialing on a nortel pbx phone sitting on a desk next to a computer

    World-class Nortel PBX maintenance and support

    If your goal is to maintain and extend the life of your Nortel phone systems, our Maintenance Advantage Plan (MAP PDF) is a great choice. In the event of an incident or outage, you can be confident you’ll get the help you need 24/7/365 — with no pressure to upgrade to the latest solution. The Continuant Support Promise: We’re here for you.

    We're here for you with our Nortel Maintenance Advantage Plan.

    Your company deserves a better option to maintain and support your Nortel PBX systems, so we created one. Designed specifically for large organizations that want to extend the life of their Nortel environment, our world-class Maintenance Advantage Plan (MAP) allows you to continue to rely on your PBX phone system for as long as you need.


    No Pressure To Upgrade

    Our focus is on your needs and your timeline. We won’t pressure you to upgrade.


    Tier 3 Engineer Access

    24/7 access to incident management and TAC from our Tier 3 engineers.


    24 7

    24/7/365 U.S. Support

    Our US-based support teams are on standby, 24 hours a day, 365 days per year.



    In case of a system outage, we’ll restore your system in record time.


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    No Required Software Support

    No need to pay for additional support for systems that still work.


    Guaranteed Parts Availability

    We guarantee that we’ll have the right parts you’ll need, even for older systems.



    Dedicated Support Team

    One single point of contact for your dedicated support team.



    On average, we save our customers 40% in maintenance costs.


    Moving beyond Nortel— when you're ready.

    Continuant can extend the life of your Nortel PBX phone system and also design and implement a new unified communication and collaboration solution for your organization. Our engineers will help develop a transition strategy to meet and exceed your business goals. A new collaboration solution can be a significant change for the people in an organization. We will make sure you are pleased with your investment. 

    Why Global Innovator 3M “Sticks with” Continuant Searching for such a solution led the company to Continuant in 2004. Able to provide on-site and remote support for all systems from each of the three vendors, Continuant became 3M’s trusted communication partner. 3M can rely on Continuant to save them time, money, and energy by being its single point of contact, regardless of location. 
    60 k
    locations globally
    30 b+
    annual sales
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    Continuant Connect

    Continuant Connect gives you the power of choice

    Easily migrate from your legacy voice system to the cloud with Continuant Connect. 

    Choose your timeline

    Shift from copper landlines to cloud-based telephony on your schedule. Our hybrid calling solution bridges the gap, so you can decommission hardware in stages with no disruption to business operations. 

    Choose your carrier 

    Keep your telephone provider, pick a new one, or choose us as your carrier—it’s up to you. Locked into a contract? With Continuant Connect, you can still consolidate your communications and use our internet-powered solution to enjoy cheaper calling rates without violating your contract.  

    Choose your UCaaS products

    The power to pick your technology is in your hands. Choose from Microsoft Teams, Zoom, Cisco, and other UC apps to serve as the hub of your internal and external communications.

    Explore the platform

    Nortel MAP FAQs

    What is a PBX?

    PBX stands for Private Branch Exchange System, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog. A PBX or PABX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users. Additionally, it provides features like transfer calls, voicemail, call recording, interactive voice menus (IVRs) and call queues. Want to learn more? We wrote a blog for you!

    Can my organization move to the Cloud and still use our existing Nortel PBX equipment?

    Absolutely! We design solutions that allow you to get the most mileage out of your on-prem Nortel PBX phone system hardware while experiencing the benefits of a hybrid environment. Check it out!

    What is the difference between Connect Hybrid Calling and Siemens/Unify MAP?

    Continuant's Connect Hybrid Calling (CHC) is an enterprise-grade voice solution designed to fit your organization's voice-to-cloud timeline with Microsoft Teams Phone.

    Continuant’s Maintenance Advantage Plan (MAP) allows you to extend the life of your PBXs — with industry-leading third-party services — even when the OEM can no longer provide support.

    How much can we save with Nortel MAP?

    Continuant's Maintenance Advantage Plan (MAP) is built to be as cost-effective for its users as possible. On average, we save our users 40% on maintenance costs. We can do a quick audit for you to determine just how much you can save with Nortel MAP.

    Global Multi-vendor PBX Support

    No matter the mix of systems in your calling environment, we can provide total support.

    NEC RightArrow Siemens/Unify RightArrow PBX in 2024 (Blog) RightArrow

    Connect with us for a quick Nortel audit.

    In less than 30 minutes, we can determine if our Nortel Maintenance Advantage Plan (MAP) is a good fit for your organization—saving you time and, potentially, a lot of money for the organization.

    Connect with us