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      Siemens/Unify PBX Support, Maintenance & Migration

      Keep Your Siemens/Unify PBX systems running like new

      A lot has changed in the communications industry in the past 20 years. One thing that hasn’t, however, is Continuant’s manufacturer-certified expertise with Siemens/Unify PBX phone systems. As your partner, we offer expert support for voice, messaging, and contact centers on your legacy system. In addition to maintenance and migration services.

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      World-class Siemens/Unify PBX maintenance and support

      If your goal is to extend the life of your Siemens/Unify PBX systems and keep them maintained at a steady state, our Maintenance Advantage Plan (MAP PDF) is right for you. In the event of an outage or incident, you can be confident that you’ll get the help you need, 24 hours a day, 7 days a week, 365 days a year, with no pressure to upgrade to the latest solution. The Continuant Support Promise: We’re here for you.

      We're here for you with our Cisco Maintenance Advantage Plan.

      Your company deserves a better option to maintain and support your Siemens/Unify PBX systems, so we created one. Designed specifically for large organizations that want to extend the life of their Siemens/Unify environment, our world-class Maintenance Advantage Plan (MAP) allows you to continue to rely on your PBX phone system for as long as you need.

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      No Pressure To Upgrade

      Our focus is on your needs and your timeline. We won’t pressure you to upgrade.
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      Tier 3 Engineer Access

      24/7 access to incident management and TAC from our Tier 3 engineers.

       
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      24/7/365 U.S. Support

      Our US-based support teams are on standby, 24 hours a day, 365 days per year.
      sla

      Industry-Leading
      SLA

      In case of a system outage, we’ll restore your system in record time.
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      No Required Software Support

      No need to pay for additional support for systems that still work.
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      Guaranteed Parts Availability

      We guarantee that we’ll have the right parts you’ll need, even for older systems.
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      Dedicated Support Team

      One single point of contact for your dedicated support team.
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      Cost
      Savings

      On average, we save our customers 40% in maintenance costs.

      Helping you migrate to the cloud— when you're ready.

      While we will keep your Siemens/Unify PBX phone system running as long as you choose, we’ll also be on hand to help you migrate to a new solution when the time is right. We’ll consult with you to determine when you’re ready to make the transition, and then help design a unified communications and collaboration solution that makes sense for your organization and will help you achieve your goals.  
      Continuant Connect solution collage with Zoom, Teams and Webex logos above
      Continuant Connect

      Continuant Connect gives you the power of choice

      Easily migrate from your legacy voice system to the cloud with Continuant Connect. 

      Choose your timeline

      Shift from copper landlines to cloud-based telephony on your schedule. Our hybrid calling solution bridges the gap, so you can decommission hardware in stages with no disruption to business operations. 

      Choose your carrier 

      Keep your telephone provider, pick a new one, or choose us as your carrier—it’s up to you. Locked into a contract? With Continuant Connect, you can still consolidate your communications and use our internet-powered solution to enjoy cheaper calling rates without violating your contract.  

      Choose your UCaaS products

      The power to pick your technology is in your hands. Choose from Microsoft Teams, Zoom, Cisco, and other UC apps to serve as the hub of your internal and external communications.

       Explore the platform

      Siemens/Unify MAP FAQs

      What is a PBX?

      PBX stands for Private Branch Exchange System, which is a private telephone network used within a company or organization. The users of the PBX phone system can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog. A PBX or PABX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users. Additionally, it provides features like transfer calls, voicemail, call recording, interactive voice menus (IVRs) and call queues. Want to learn more? We wrote a blog for you!

      Can my organization move to the Cloud and still use our existing Siemens/Unify PBX equipment?

      Absolutely! We design solutions that allow you to get the most mileage out of your on-prem Siemens/Unify PBX hardware while experiencing the benefits of a hybrid environment. Check it out!

      What is the difference between Connect Hybrid Calling and Siemens/Unify MAP?

      Continuant's Connect Hybrid Calling (CHC) is an enterprise-grade voice solution designed to fit your organization's voice-to-cloud timeline with Microsoft Teams Phone.

      Continuant’s Maintenance Advantage Plan (MAP) allows you to extend the life of your PBXs — with industry-leading third-party services — even when the OEM can no longer provide support.

      How much can we save with Siemens/Unify MAP?

      Continuant's Maintenance Advantage Plan (MAP) is built to be as cost-effective for its users as possible. On average, we save our users 40% on maintenance costs. We can do a quick audit for you to determine just how much you can save with Siemens/Unify MAP.

      Global Multi-vendor PBX Support

      No matter the mix of systems in your calling environment, we can provide total support.

      PBX Maintenance & Support

      Make the switch to world-class PBX maintenance and support for all your voice systems at a fraction of the cost that other providers charge.

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      Avaya Maintenance & Support

      As a Third Party Maintenance provider, we have the experience and expertise to keep your Avaya PBX systems running post-EoMS (End of Manufacturer Support) or during your migration to the cloud. 

       

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      Cisco Maintenance & Support

      If you have a legacy Cisco environment, you likely have more options than you think. You can keep your Cisco PBX voice systems operating until you’re ready for a large-scale collaboration solution. 

       

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      Nortel Maintenance & Support

      In the event of an outage or incident, you can be confident that you’ll get the help you need, 24 hours a day, 7 days a week, with no pressure to upgrade to the latest solution. Continuant can maintain and extend the life of your Nortel PBX systems.

       

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      NEC RightArrow Mitel RightArrow PBX in 2024 (Blog) RightArrow

      Connect with us for a quick Siemens/Unify audit.

      In less than 30 minutes, we can determine if our Siemens/Unify Maintenance Advantage Plan (MAP) is a good fit for your organization—saving you time and, potentially, a lot of money for the organization.

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