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How This Newspaper got People on the Scene for Voice Support 

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For some of us, it’s been a long time since we’ve seen a newspaper, but others will remember just how important they’ve been for people all over the world for centuries. Founded in 1857 and headquartered in Sacramento, California, McClatchy operates 29 daily newspapers in fourteen states and has an average weekday circulation of 1.6 million, with a Sunday circulation of 2.4 million. Even as print media begins to disappear, McClatchy remains. 

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The Challenge

  • No national support for voice systems 
  • Lack of personnel to handle voice-related tasks 
  • Budget constraints due to downsizing 

The Solution

  • Remote maintenance for legacy systems 
  • Hardware replacement and incident management 
  • Staff augmentations to help with deployments 

The Story

McClatchy has been producing newspapers for longer than 19 states have been in the union. Unfortunately, times haven’t been kind to producers of print media.

The newspaper producers at McClatchy have relied on an Avaya phone system at more than thirty locations for decades. Without necessary expertise and nationwide support, when the phones stopped working all of McClatchy felt it. 

 

Augmenting McClatchy’s staff with system experts, Continuant provided 24/7 maintenance and support for McClatchy, including incident management and parts replacement, in more than thirty locations. Continuant has also been indispensable in moving hardware to and from disparate locations and providing savings for McClatchy during changing times. 

 

Through its partnership with Continuant, McClatchy has received quality maintenance and support for over ten years. As the company works to change with the times, it can do so with people on the scene to protect its investment in its Avaya voice systems. 

 

Learn more about Avaya maintenance and migration

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