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That “Can-Do” Spirit: A Global Packaging Company Chooses Continuant for Avaya Support 

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In 1880, with the encouragement of their schoolteacher mother, five brothers, bolstered with a $200 loan from an uncle, started a small company in Buffalo, New York, making wood-jacketed tin cans to store paint, lard, and kerosene. Fast forward to 2017, when the company the Ball brothers founded in 1880 would go on to become an international success story, ranked #271 on the Fortune 500 List. One component of this company's success story is the support that it received for its Avaya systems.  

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The Challenge

  • Global Avaya system needing maintenance 
  • Relatively unresponsive OEM 
  • Concerns regarding high costs

The Solution

  • Maintenance for Avaya systems in more than 28 locations 
  • Help with technology decision making 
  • Timely and responsive support 
  • Insight into future Cisco transition 

The Story

Known today as Ball Corporation (NYSE: BLL), the company currently supplies sustainable and innovative packaging solutions for the beverage, food, and household products industries. It also develops products for the aerospace industry and the U.S. government. 

While the company no longer manufactures the famous glass canning jars with the Ball logo that put it on the map in 1884–after selling its home canning products business to Alltrista Corporation in 1992—today Ball has expanded and grown into a worldwide metal packaging company that makes billions of recyclable metal containers. Now based in Broomfield, Colorado, the team at Ball Corporation still live by the company’s famous motto: We Can! This motto served Ball in good stead when the company needed help maintaining and supporting its Avaya systems a decade ago. Looking for a more responsive and less expensive provider than the OEM, the team at Ball met Continuant and knew this was a company they could work with for the long-term. 

After 137 years, Ball has learned a great deal about the importance of developing strategic partnerships. Unfortunately, its initial provider for support on its Avaya system was not one of these. With slow responses and high costs, Ball had more than enough wherewithal to understand that a change was in order. 

That change came with Continuant, which came to Ball in 2006 with an irresistible offer. After more than 10 years of working with Continuant for critical Avaya maintenance and support, Ball continues to look to Continuant for extraordinary customer service as well as for help with its roadmap for the future. 

Today, while maintaining Ball’s Avaya systems at 28 of its sites, Continuant is in discussions with Ball about helping in its migration to Cisco Unified Communications. To borrow Ball’s famous motto: We Can! 

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