Boasting one of the most memorable ad slogans of all time—“What’s in YOUR wallet?”—Capital One Financial Corporation (NYSE: COF) may be one of the best-managed financial services firms, but it did not like spending too much for poor service.
With some 47,000 employees and a ranking of #98 on the Fortune 500 list, this US $32 Billion company serves more than 50 million customers in the United States, Canada, and the UK, offering credit cards, home mortgages, auto loans, and checking/savings products.
Given this company’s record for managing finances, it didn’t take long for it to realize it was paying far too much for support on its Avaya systems. Not only was the OEM’s support too expensive, it wasn’t even particularly good. Capital One was missing key engineering support on the dialer side, and without access to Tier III engineers, its own in-house engineering team was left struggling with problems it was ill equipped to handle.
Continuant, however, was certainly equipped to handle these challenges. Supporting all nationwide Capital One locations with proactive contact centers, Continuant offered the company much better and more intuitive service at a much more reasonable price. Best of all, Continuant made Capital One’s life much easier with dialer side support and access to Tier III engineers.
With Continuant’s 24/7 support, this financial giant can happily answer its own question: “what’s in your wallet?”
Most recently, Forbes magazine ranked UGA #23 in its top public universities list, with U.S. News and World Report ranking the school #16 on its “Best Public Universities” list.
As a public Land Grant, Regional Sun Grant, National Sea Grant, and National Space Grant research university, UGA embraces the motto, “To learn, to serve, and to inquire into the nature of things.”
When it came to its Avaya system, this University thought for certain that it could manage everything on its own. This proved true to an extent, but UGA soon found that it wasn’t very efficient. It wanted to migrate to a new UC solution, but didn’t have the proper guidance it needed to do so. Worse yet, the University needed access to tier 3 engineers to help take the burden of troubleshooting off its own staff.
As this system continued to age, Continuant came on to help UGA with its migration to an AVST CX-E enterprise UC solution with 48 ports supporting over 6,000 users. The University now has access to support from tier III engineers with a knack for troubleshooting. Continuant’s phone support provides quick problem resolution, and it’s been able to upgrade the University’s messaging system without strong arming it into upgrading its PBX system.
Dennis Tyler, the account executive formerly assigned to UGA, had this to say about it: “The benefit of this decision is that it allows UGA to future proof the technology investment by upgrading its messaging system without being forced into an Avaya PBX upgrade.”
Just another reason that UGA keeps Continuant on speed-dial!
Tata selected Continuant to provide what it needed for Day 0, 1 and 2 support for Tata’s Cisco Cloud clients around the globe. To date, Continuant has provided design and implementation services for Tata’s clients in over 30 countries.
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