Boasting one of the most memorable ad slogans of all time—“What’s in YOUR wallet?”—Capital One Financial Corporation (NYSE: COF) may be one of the best-managed financial services firms, but it did not like spending too much for poor service.
With some 47,000 employees and a ranking of #98 on the Fortune 500 list, this US $32 Billion company serves more than 50 million customers in the United States, Canada, and the UK, offering credit cards, home mortgages, auto loans, and checking/savings products.
Given this company’s record for managing finances, it didn’t take long for it to realize it was paying far too much for support on its Avaya systems. Not only was the OEM’s support too expensive, it wasn’t even particularly good. Capital One was missing key engineering support on the dialer side, and without access to Tier III engineers, its own in-house engineering team was left struggling with problems it was ill equipped to handle.
Continuant, however, was certainly equipped to handle these challenges. Supporting all nationwide Capital One locations with proactive contact centers, Continuant offered the company much better and more intuitive service at a much more reasonable price. Best of all, Continuant made Capital One’s life much easier with dialer side support and access to Tier III engineers.
With Continuant’s 24/7 support, this financial giant can happily answer its own question: “what’s in your wallet?”
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