The story

Leaders in the World of Plastics Manufacturing

This customer found its niche as a premium chemical and plastics manufacturer and is no stranger to innovation. It currently stands as the world's largest integrated producer of PA66 resin, and is a global premium provider of high-quality plastics, fibers and chemicals With eight locations globally, Ascend had flourished in its market and was ready to take their team’s communications to the next level.

Innovative and efficient UC infrastructure

Ascend connected with Continuant in 2012 while researching when and why to upgrade or replace their legacy standalone Avaya systems. It was looking for a new idea.

To help guide the customer in research and alternatives, Continuant performed an in-depth design discovery to determine Ascend’s goals and expectations, as well as to understand the experience it had with their previous managed services provider. First, and in order to extend their initial investment, Ascend trusted its legacy Avaya systems to Continuant through a maintenance and support agreement.

Over a period of nine months, Continuant uncovered more than a few challenges that we were able to help with.

A low-risk upgrade of existing systems ensures the success of a new UC infrastructure

Early in the discovery process, it was apparent that the customer’s existing Avaya systems would perform well as a foundation for the new unified communications infrastructure. Through a low-risk (and low-cost) approach, the legacy Avaya system was upgraded to Avaya Aura. To build up UC capabilities, Continuant implemented centralized voicemail using AVST and IM and presence using Microsoft Skype for Business.