charleston

Continuant Maintains the Road to Take this Leading Medical Center Home 

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When measured against every state in the USA, West Virginia ranks at the very bottom when it comes to public health. 

Obesity, cardiovascular disease, addiction to opioids, chronic pain associated with a lifetime of working in the coal mines—many of these conditions are present in large segments of the state’s population. All present huge challenges to public health professionals. 

Enter the non-profit Charleston Area Medical Center (CAMC).

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The Challenge

  • Lack of access to Tier III engineers  
  • Non profit budget restrictions 
  • Dependency on 24/7 communication 
  • Systems at four main sites with 11,000+ users 

The Solution

  • 24/7 Avaya maintenance and support 
  • Overall cost savings 
  • Access to Tier III engineers 

The Story

Founded in 1984, CAMC is a complex of hospitals in the state’s capital, serving as the primary medical facility for the city and surrounding areas. With 838 beds split among its several facilities, and a professional staff of some 7,000+ professionals, the hospital system includes CAMC General Hospital, which is a Level 1 Trauma Center; CAMC Memorial Hospital; CAMC Teays Valley Hospital; and CAMC Women and Children’s Hospital. 

With a mission of “Striving to provide the best healthcare to every patient, every day,” CAMC has not only set the bar high but has amassed evidence to prove that it is succeeding in that mission. CAMC Health System is a 2015 Malcolm Baldridge National Quality Award recipient—one of only four recipients and the only healthcare winner in that category—and it is the only hospital in West Virginia to have earned the 2017 “Best Hospitals in America” honor by the health information sharing service, Healthgrades. CAMC is also the first and only organization in West Virginia to have ever received this honor. 

With a lot of important work to do, CAMC was the sort of organization that needed 24/7 communication more than anyone. Unfortunately, being a non profit organization meant that it faced strict budget constraints. Few providers offered quality Avaya service for a price CAMC could afford. Worse yet, it seemed as though there was no way it could afford access to Tier III engineers, the personnel it needed to keep its systems running at peak efficiency. 

Fortunately, Continuant was able to offer Avaya service at an affordable price. With 24/7 support and access to Tier III engineers, CAMC could continue making its contribution to the health and well being of West Virginia.  

Not long ago, CAMC renewed its contract with Continuant, meaning it will continue to receive support on its Avaya systems in four main sites with 11,000+ users. As it continues to do its important work, CAMC knows it has a partner it can rely to keep the roads home open. 

 

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