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How This Consultant Consults and Manages its Communications 

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NYK refers to several different groups all congregating under the same umbrella. NYK Business Systems America refers specifically to a company that sells management consultant services and can be considered the IT wing of the NYK group in America. When it needed consultation on its communication systems, NYK looked to another group for help. 

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The Challenge

  • Old communication solution unable to meet global demands 

The Solution

  • Microsoft Teams Direct Routing solution

The Story 

NYK Business Systems may operate primarily in the United States, but its parent company's headquarters is in Tokyo, Japan. With such a widespread reach, it needed the best communication and collaboration solution the industry had to offer. 

In partnership with Tata Communications Ltd. (TCL), Continuant helped NYK deploy a Microsoft Teams Direct Routing solutionThis allowed the company to use Teams for its messagingmeetings, and video collaboration while still being able to make, rout, and record calls through Teams with its existing voice system. A simple gateway deployment means any existing SIP trunks can be easily and securely connected to the Teams platform. 

Even a company as large and widespread as NYK can rely on Continuant and TCL to help take its communication to the next level. 

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