- Our Process
NYK refers to several different groups all congregating under the same umbrella. NYK Business Systems America refers specifically to a company that sells management consultant services and can be considered the IT wing of the NYK group in America. When it needed consultation on its communication systems, NYK looked to another group for help.
NYK Business Systems may operate primarily in the United States, but its parent company's headquarters is in Tokyo, Japan. With such a widespread reach, it needed the best communication and collaboration solution the industry had to offer.
In partnership with Tata Communications Ltd. (TCL), Continuant helped NYK deploy a Microsoft Teams Direct Routing solution. This allowed the company to use Teams for its messaging, meetings, and video collaboration while still being able to make, rout, and record calls through Teams with its existing voice system. A simple gateway deployment means any existing SIP trunks can be easily and securely connected to the Teams platform.
Even a company as large and widespread as NYK can rely on Continuant and TCL to help take its communication to the next level.
Though Morneau Shepell is based in Paris, France, it also maintains several key locations in the Canada, India, and the US. The people at these three auxiliary locations were looking to leverage a Microsoft Calling Plan to improve communications between them. While many other companies prefer the Direct Routing solution (a method that allows them to connect Microsoft Teams with existing voice systems) Morneau Shepell preferred to build a new voice solution from the ground up.
Tata Communications Ltd (TCL) and Continuant came on to help build this solution. The companies worked together to host a design workshop for the systems in India and the US. Soon enough, Continuant began work rolling out the new solution, enabling 550 users in India and 700 in the US.
That’s only the first phase. In time, Continuant plans to roll out the same solution for 6,000 more users, mostly in Canada. All in all, Continuant and TCL are more than happy to offer the benefits of their own technology to Morneau Shepell.