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NYK refers to several different groups all congregating under the same umbrella. NYK Business Systems America refers specifically to a company that sells management consultant services and can be considered the IT wing of the NYK group in America. When it needed consultation on its communication systems, NYK looked to another group for help.
NYK Business Systems may operate primarily in the United States, but its parent company's headquarters is in Tokyo, Japan. With such a widespread reach, it needed the best communication and collaboration solution the industry had to offer.
In partnership with Tata Communications Ltd. (TCL), Continuant helped NYK deploy a Microsoft Teams Direct Routing solution.
This allowed the company to use Teams for its messaging, meetings, and video collaboration while still being able to make, rout, and record calls through Teams with its existing voice system. A simple gateway deployment means any existing SIP trunks can be easily and securely connected to the Teams platform.
Even a company as large and widespread as NYK can rely on Continuant and TCL to help take its communication to the next level.
“I wouldn’t be able to do my job without Continuant, providing the day to day management of our system.”
-Shriners IT Team Member.
“Having a partner with one hand to shake instead of one throat to choke for the management of our UC solution and telephone support has been a great advantage to Shriners. It’s saved Shriners in resources of 3-4 FTE (Full time employees) to help manage our environment.”
-Glen Boomdram, IT Network & Telecommunications Manager
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