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How a large Washington Hospital System got an Operation on its Voicemail System 

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Located in Renton Washinton, Valley Medical Center is the largest hospital between Seattle and Tacoma, serving over 600,000 patients. As a Level III trauma center, it offers 24-hour emergency services with around-the-clock visiting and on-the-spot updates during surgeries.  

UW Medicine Valley Medical Center

The Challenge

  • Poorly functioning modular messaging voicemail system 
  • Costly support from other providers 

The Solution

  • XMedius voicemail solution 
  • Cost-effective Avaya maintenance and monitoring 
  • Investment protection during Cisco migration  

The Story

Valley Medical Center (VMC) provides a healing environment for its patients. Valley’s patients can receive anything from wellness checks to critical care. Its recognized medical specialties are in joint replacement and orthopedics, neuroscience, stroke and spine, sleep medicine, and childbirth and neonatal care. It also provides specialized cardiovascular and cancer treatment. 


For the last few decades VMC, like many large healthcare organizations, has utilized an enterprise class Avaya phone system. When VMC’s modular messaging voicemail system stopped working, it didn’t have personnel on hand with the proper experience. With a tight budget and patients to care for, VMC needed a quick and affordable solution. 


To get VMC’s voicemail back online as soon as possible, Continuant proposed an AVST/XMedius XM Connect Voicemail Solution. The XM Connect provided a secure method of voicemail transcription that helped keep uptime high. It seamlessly integrated with the hospital’s existing environment, making it the perfect solution. 

Though the hospital has many remote clinics, it uses Continuant as a single point of contact for voice support for them all. 


If VMC had kept its Avaya Direct maintenance and support contract, it would have likely had to upgrade all of the legacy Avaya systems in order to fix the messaging system. With XM Connect, it was a simple, cost-effective change. 


Continuant still provides support for VMC, keeping its legacy Avaya systems running while it puts plans in place to migrate to Cisco.  


Learn more about PBX maintenance

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