- Our Process
When you invest in a system and sign a support contract with the manufacturer, it ties your hands. Your company deserves a better option, so we created one.
Continuant’s Maintenance Advantage Plan (MAP) is a plan created to change the cycle of maintenance to give PBX owners more freedom. As a Third-Party Maintenance (TPM) provider, Continuant keeps your PBX system running as good as new with world-class support. Our contracts are competitive, and there is no pressure to upgrade or End of Manufacturer Support dates.
As you continue to use your PBX system, there will come a time when you decide to move to a new solution. When you are ready, we will support your systems and give you the guidance you need to migrate successfully.
As of May 2020, there are roughly half a dozen Microsoft Gold Partners who have the ability to maintain your PBX and help you migrate to a Microsoft Teams voice solution with Direct Routing. We can do this all under one Managed Services contract.
Continuant will help you navigate this decision and position yourself for success in your market. We will design your migration to the cloud based entirely on your timeline.
During your migration to the cloud, we offer three different types of support to help you during any stage of your journey.
We begin with Day 2 support for your legacy system. Once complete, we enter the Design Phase of your new Microsoft Teams solution. This phase is often referred to as Day 0. Once the design is finished and vetted, we begin the Deployment Phase — Day 1. All of this happens while we are supporting your legacy system.
As we roll users over to Teams from the legacy system, the "Bridge" is in effect until the last user is on the new system and knows how to use it comfortably. Afterwards, you enter the last phase, Managed Services (Day 2). This phase provides ongoing support for Microsoft Teams.
Continuant has provided support for communications technology since 1996. We have supported more than 4 million users at over 480 companies, including 25% of the Fortune 500.
As a TPM provider and Microsoft Direct CSP and Gold Partner, we not only provide world-class support for your current systems. We also specialize in designing, deploying, and managing your Microsoft Teams solution when you are ready to migrate.