- Our Process
If you own a legacy voice system, you are likely planning to replace it at some point in the near future. Your ideal replacement is a unified communications solution from either Microsoft or Cisco. The migration from one system to the other is often complex. Fortunately, Continuant has services to help you transition effectively.
At Continuant, we've been helping organizations of all kinds get the most out of their communication technology. We design, deploy, and manage solutions to improve our customers' efficiency and maximize their ROI. These solutions include legacy PBX maintenance and unified communication (UC) systems.
However, some of our maintenance clients choose to have their UC solution deployed and managed by other providers. For these clients, we provide maintenance on their legacy system during the migration. This protects a key investment and ensures the organization won't be disconnected.
Many of our Fortune 500 customers choose this type of service for their migrations. These include Target (#38), Johnson & Johnson (#39), Sysco Corporation (#70), Ball Corporation (#332), Chesapeake Energy (#324), Mohawk Industries (#328), Dillard’s Inc (#380), Rockwell Automation (#450), Levi Strauss & Co. (#530), Bayer Corporation (#50 Global 500), and LyondellBasell (#250 Global 500).
Among the customers who choose this service, some have chosen to stay with Continuant for ongoing Day 2 support. These clients realize Day 2 managed services are Continuant’s claim to fame. It's also much easier for them to rely on us as their single point of contact for support. Univision and Shriners Hospitals for Children are two examples of customers who have benefited from Continuant's Day 2 support.
An increasing number of our clients are also choosing Continuant for the Day 2 support of their UC solution. This support involves our experts bringing together engineers and solution architects for both the old and new systems. Together, they design an optimal roadmap for your organization to follow.
We provide Cisco and Microsoft solutions globally alongside support our customers trust. Our knowledge of our customers' legacy systems and our expertise in UC technology allows us to meet each customer's unique needs.
In 2018, we merged with AV solutions provider Ellis Pro Media. We now support our clients’ AV needs as well.
If you're migrating from a legacy PBX to a UC solution, Continuant can help. Whether you're looking for day 2 support or management for your entire transition, we are here to help.
Ready to take the next step in your transition from a PBX to UC? Schedule a technology assessment today.
* Editor's Note: This article was originally published in February 2019 and has been revamped and updated for accuracy and comprehensiveness.