- Our Process
If your organization has a voice system made by Avaya, Nortel, or Siemens, you may be considering a replacement. Many of our customers are planning to replace those systems eventually, but they're not yet ready. They need a plan to keep their old systems running in the interim. This is exactly why they rely on our Maintenance Advantage Plan (MAP).
Continuant has been providing voice system maintenance and support for over 25 years. Many Fortune 500 customers have entrusted their mission-critical voice systems to Continuant. A small sample of these clients and their respective stories can be found on our website.
The companies above chose Continuant to support not just their Avaya systems but others as well. Continuant keeps legacy systems from Nortel, Siemens, and Cisco running with our MAP. MAP includes a wide variety of benefits our customers rely upon.
Relationships - We begin with a dedicated Named Account Manager (NAM) who will know you and your business very well. This manager will be available to provide whatever support you need. Many of our customers speak with their NAMs multiple times each day.
SLAs – We offer an industry-leading Service Level Agreement with a 4-hour time to restore guarantee.
Tier 3 technical support – We offer 24/7/365 access to our Tier 3 engineers for our customers who select 24/7 coverage. We have a large team of US-based Tier 3 engineers. When a customer needs to speak with an engineer, we quickly provide whatever help that is needed.
Multi-vendor support – We have Avaya, Nortel, and Siemens engineers working side-by-side with Microsoft and Cisco experts. Our teams are uniquely qualified to support a multi-vendor environment.
No pressure to upgrade – We will consult with our customers about technology roadmaps, but we will never pressure a customer to upgrade.
Global support – We support customers around the globe. Our support partners will make sure you get what you need regardless of your location.
No unnecessary software support – If your systems are End of Manufacturer Support, we will never ask you to purchase unnecessary and expensive software support.
Available parts – We guarantee spare parts availability.
OEM independence – While we partner closely with Microsoft and Cisco, we remain independent of most OEMs such as Avaya and Siemens. This allows us to focus on our customers' needs.
Flexibility – If you replace a system under coverage or close an office, we will remove it from your contract. We'll also add special terms to our contracts should you need them.
Savings – We provide significant savings compared to OEMs and most large system integrators.
Want to make sure your legacy systems run while you plan for the future? Schedule a call with one of our experts to begin your new maintenance plan.
* Editor's Note: This article was originally published in February 2019 and has been revamped and updated for accuracy and comprehensiveness.