The story

Today, this “small potatoes” company—known as ZimmerBiomet Holdings (NYSE: ZBH)—employs 17,500 people worldwide, including operations in 25 countries outside its Warsaw location. With its stated mission and purpose of “Restoring mobility, alleviating pain, and improving the quality of life for patients around the world,” the company reported 2015 sales of $6 billion, and joined the ranks of Fortune 500 companies (#431). In addition, Forbes magazine named Zimmer Biomet “One of America’s Best Large Employers” in 2017.

In 2012, prior to the merger with Biomet, Inc., Zimmer Holdings, Inc. began looking for a company to maintain its Avaya and Nortel systems and support its Avaya infrastructure. Citing concerns with the support from its offshore maintenance provider, Zimmer wanted a provider that could offer it better service at a lower cost.