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Keeping Your Nortel Systems Running 
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Maintaining a Nortel (or Avaya Blue) system in today’s changing industry isn’t an easy thing to do.  Legacy systems can be hard to find parts for, and OEM’s can place stringent conditions on their support. Luckily at Continuant, not only do we have a full team of Nortel certified engineers available 24 hours a day, but we also have complete independence from the OEM. 

World Class Maintenance & Support 
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If your goal is to extend the life of your Nortel systems and keep them maintained at a steady state, our Maintenance Advantage Plan is right for you. In the event of an outage or incident, you can be confident that you’ll get the help you need, 24 hours a day, 7 days a week, with no pressure to upgrade to the latest solution.  


The Continuant Support Promise:
We’re here for you, and that means we can offer: 

 

Monitoring & Support 

Ongoing real-time alarm monitoring and technical hotline support. 

Guaranteed Resolution 

Industry-leading Service Level Agreements with an optional guaranteed time to restore.

Your Continuant Team 

A dedicated customer service team that knows your business and works with you to ensure that your systems operate at peak efficiency. 

Guaranteed Parts Availability

A parts guarantee for even your oldest systems. 

Rapid Replacements  

Rapid onsite repair and parts replacement anywhere in the world. 

Plan the Future 

Access to Design Engineers and Solutions Architects that can help you plan, with a vendor-neutral approach. 

Moving Beyond Nortel
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While we can extend the life of your Nortel system, Continuant is ready to help you plan for and implement a unified communications & collaboration solution when the time is right for you. Our engineers will help you develop a technology transition strategy that will meet and even exceed your business goals. A new collaboration solution is a big change, but we’ll make sure this investment takes your company to the next level. 

Learn more about Design →

Technology Transition Strategy Meeting

Success Stories
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Our clients know they can trust in our excellent service. 

With the ability to provide on-site and remote support for all systems from each of is three vendors, 3M can rely on Continuant to save them time, money, and energy by being a single point of contact for every location.

3M



When HCA and Continuant first came together, Continuant supported the healthcare company’s Nortel systems and augmented its staff with an on-site technician.

HCA Methodist Healthcare System

Not only does this City look to Continuant to help maintain its legacy Nortel equipment and extend the life of a capital expenditure, it also takes advantage of Continuant's engineering expertise for other projects.

City of Pasadena

Want to learn more about our Nortel PBX Support services?

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