- Our Process
If your goal is to extend the life of your Nortel systems and keep them maintained at a steady state, our Maintenance Advantage Plan is right for you. In the event of an outage or incident, you can be confident that you’ll get the help you need, 24 hours a day, 7 days a week, with no pressure to upgrade to the latest solution.
Ongoing real-time alarm monitoring and technical hotline support.
Industry-leading Service Level Agreements with an optional guaranteed time to restore.
A dedicated customer service team that knows your business and works with you to ensure that your systems operate at peak efficiency.
A parts guarantee for even your oldest systems.
Rapid onsite repair and parts replacement anywhere in the world.
Access to Design Engineers and Solutions Architects that can help you plan, with a vendor-neutral approach.
While we can extend the life of your Nortel system, Continuant is ready to help you plan for and implement a unified communications & collaboration solution when the time is right for you. Our engineers will help you develop a technology transition strategy that will meet and even exceed your business goals. A new collaboration solution is a big change, but we’ll make sure this investment takes your company to the next level.
With the ability to provide on-site and remote support for all systems from each of is three vendors, 3M can rely on Continuant to save them time, money, and energy by being a single point of contact for every location.
When HCA and Continuant first came together, Continuant supported the healthcare company’s Nortel systems and augmented its staff with an on-site technician.
Not only does this City look to Continuant to help maintain its legacy Nortel equipment and extend the life of a capital expenditure, it also takes advantage of Continuant's engineering expertise for other projects.