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Replacing the Old Bones in this Healthcare Giant 

Cardinal Health logo

Dublin, Ohio-based Cardinal Health, Inc. (NYSE: CAH) is a century-old integrated healthcare services and products company that distributes pharmaceuticals and medical equipment and supplies to hospitals and medical centers throughout the United States.  

Cardinal Health Building Image

The Challenge

  • Aging Siemens systems with few options for support 
  • More than 30 locations nationwide 
  • Lack of direction for new communication solution 

The Solution

  • Siemens support in all locations 
  • Removed dependency on outdated technology 
  • Roadmap for transition to Microsoft  

The Story

Ranked #16 on the Fortune 500 list, Cardinal today employs some 50,000 people throughout its operation and operates the nation’s largest network of radiopharmacies. 

Cardinal used a legacy system from Siemens to keep in contact with its locations, but as time went on, this system began to show its age. The healthcare company wanted to evolve but didn’t know how to go about doing this. With 34 locations across the nation, that kind of transition is certainly easier said than done. 

In 2009, however, they got what they needed. Andy Naudasher, having traded his job at NCR Corporation for a management job at Cardinal, remembered who had provided support for the Avaya systems at NCR. That provider was none other than Continuant, who had been NCR’s maintenance provider up until its transition to Cisco. 

Because of his successful experience working with Continuant at NCR, Naudasher played a major role in the selection of Continuant to maintain and support all of Cardinal Health’s Siemens systems in 34 key locations, including Cardinal’s Arizona, California, Colorado, Florida, Illinois, Kansas, Massachusetts, Maryland, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Jersey, New York, Ohio, Tennessee, Texas, Utah, Washington, and Wisconsin operations. 

Since then, Continuant has played an integral role in removing Cardinal’s dependency on its Siemens systems, now only maintaining them in 17 locations. Meanwhile, Cardinal and Continuant look forward to a possible transition to a new Microsoft solution.  

Learn more about our Siemens PBX Maintenance Services & Collaborative Solutions

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