The story

Today, this 30-year-old organization known collectively as CHS oversees hospitals and ancillary facilities such as surgical centers, diagnostic imaging facilities, home health and hospice care resources in what is often described as “small town America” – where a CHS-owned facility may be the only medical facility for miles around.

It wasn’t only hospitals that CHS had all over the country. When managing its voice systems provided by Avaya, Nortel, and Siemens, these hospitals had to deal with several different points of contact with each vendor. What CHS needed was a provider who could offer industry-leading support from only a single point of contact.

More than that, competition was getting fierce all throughout the medical industry. CHS as well as other medical companies were looking for ways to reduce costs without reducing quality, a task that anyone in any business knows is far from easy.