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How Continuant Is Helping Hospitals In “Small-Town America” Cut Costs 


With 137+ hospitals and ancillary medical facilities in small towns and cities in 21 states nationwide—mostly in the Southeastern United States—the Franklin, Tennessee-based Community Health Systems, Inc. (NYSE: CYH) ranks among the nation’s top hospital operators, housing roughly 24,000 beds, employing more than 120,000 professionals, reporting more than $18.4 billion in revenues, and ranking #223 on the Fortune 500 list. 

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The Challenge

  • Increase in competition and budget pressure 
  • Unable to cut costs without reducing quality 
  • Multiple points of contact making communication and support unnecessarily complicated 
  • Delays in uptime due to multiple partners 

The Solution

  • Maintenance and support for all voice systems 
  • Reasonable price for a higher quality of support 
  • Ongoing measures to keep Avaya, Nortel, and Siemens systems running a peak efficiency 
  • One provider with one single point of contact provided industry-leading support for all their systems 

The Story  

Today, this 30-year-old organization known collectively as CHS oversees hospitals and ancillary facilities such as surgical centers, diagnostic imaging facilities, home health and hospice care resources in what is often described as “small town America” – where a CHS-owned facility may be the only medical facility for miles around. 

It wasn’t only hospitals that CHS had all over the country. When managing its voice systems provided by Avaya, Nortel, and Siemens, these hospitals had to deal with several different points of contact with each vendor. What CHS needed was a provider who could offer industry-leading support from only a single point of contact. 

More than that, competition was getting fierce all throughout the medical industry. CHS as well as other medical companies were looking for ways to reduce costs without reducing quality, a task that anyone in any business knows is far from easy.  

Fortunately, Continuant proved to be a stone that could kill both birds. Continuant served as the single point of contact whenever CHS’s affiliate hospitals need support or maintenance on their voice systems. Not only has Continuant’s service helped these hospitals stay connected, it’s come at a fraction of the cost of the initial providers. 

Though not every CHS affiliate hospital has a contract with Continuant, the ones that do have been able to take advantage of having a single partner that can resolve their issues with minimal delays. 

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