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How a Leader in Healthcare Looked on Continuant and Saw that it was Good 

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Vitality. 

That one word 'Vitality' plays a critical role in the day-to-day lives of the professionals who work at the Pennsylvania-based Genesis Healthcare (NYSE: GEN), the nation’s leading provider of healthcare services—ranging from short-term to long-term care. 

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The Challenge

  • Lack of support conducive to the Genesis mission 
  • 1,700 locations in 45 states all needing to be supported 
  • Initial provider with no initiative for teamwork, respect, and compassion 

The Solution

  • Maintenance and support for enterprise level Avaya system 
  • Service aligned with mission statement and core values 
  • Migration to Avaya VOIP solution 
  • T&M support 

The Story

With 450 skilled nursing centers and senior living communities in 30 states nationwide, as well as delivering rehabilitation therapy in some 1,700 locations in 45 US states, Genesis Healthcare (“Genesis”) focuses on “critical life moments” such as Assisted Living/Senior Living options, Memory Support, or the process of recovering from a serious illness—to name a few. Headquartered in Kennett Square, Pennsylvania, Genesis reported 2019 earnings at $4.9 billion, placing it #543 on the Fortune 500 list. 

All these locations relied on an enterprise-level Avaya system to stay in communication. Communication is obviously vital to the healthcare industry, but in Genesis’ case, so was its core mission to “[improve] the lives [it touches] through the delivery of high-quality healthcare and everyday compassion. The Avaya support it initially relied on didn’t quite have the level of initiative for the mission that Genesis wanted, as so the search began for a new partner that would better emulate its values. 

It didn’t take long before Genesis found its kindred spirit in Continuant. Prizing quality service, teamwork, and compassion to the same degree as the healthcare organization, Continuant provided maintenance and support for Genesis’ Avaya systems. The two continue to be a near perfect pair. 

Not much has changed in the time since Continuant and Genesis agreed to work together. Continuant still provides T&M support for the healthcare giant’s Avaya systems in at least 8 mission critical locations in the Northeastern United States. As Genesis looks to migrate to new Avaya VOIP systems, Continuant remains positioned to lend a hand in creating this new solution. 

Learn more about our Avaya PBX Maintenance Services →

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