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Maintaining Avaya “Deep in the Heart of Texas” 


As the largest independent refiner in the United States, with 2016 revenues nearing $76B, San Antonio, Texas-based Valero Energy Corporation (NYSE: VLO) has a lot to brag about. However, when Avaya pressured it to upgrade its legacy system, it had to share the spotlight with a partner that could provide the support it needed without any contractual strong-arming.   

Valero Building Image

The Challenge

  • Pressure from Avaya to upgrade 
  • Expensive OEM support contract 
  • Low quality support from a less than trustworthy partner 

The Solution

  • Support for all Avaya systems without the pressure to upgrade 
  • Extended system lifespan 
  • Better service at a better price from a trustworthy partner 

The Story  

Valero—whose name comes from the Mission San Antonio de Valero (the Alamo)—has tangible assets that include 15 petroleum refineries producing approximately 3 million barrels per day, 11 ethanol plants with a combined production capacity of 1.3 billion gallons per year, and a 50-megawatt wind farm. 

Ranked #24 on the Fortune 500 list, #87 on the Forbes list of America’s Top Public Companies, #210 on the Forbes “America’s Best Employers” list, and “Top Independent Refiner” on Fortune magazine’s “World’s Most Admired Companies” list, Valero Energy also boasts a Texas-size list of awards and honors covering leadership, investor relations, health and wellness, and community service. 

This company is the kind that wants to roll up its sleeves and get things done, but when Avaya kept pressuring it to upgrade its legacy systems, it struggled to do as it wished. Around this time, the OEM had Valero locked into an expensive contract, one that it was quickly getting tired of dealing with. What it needed was a trustworthy partner that could provide the service it needed with no unnecessary pressure or outrageous costs. 

A trusted consultant referred Valero to Continuant, who proved to be just the partner they were looking for. Continuant was able to extend the lifespan of Valero’s Avaya system, while also offering better service to them at a more reasonable price.  

Though Valero has opted to work on a transition to a new UC solution in-house, Continuant continues to support its legacy system and play the role of a trusted adviser, while also providing T&M professional services.  

As the years go by, Continuant hopes to help. 

Learn more about our Avaya PBX Maintenance & Migration Services 

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