Man-on-deskphone

Support for Your Nortel PBX Even After End of Life

Bruce Shelby
September 10, 2020

It has been many years since Avaya acquired Nortel. Since then, the CS1000 has reached End of Manufacturer Support (EoMS). Fortunately, Third-Party Support can keep your Nortel systems running after EoMS.

Options to Keep Your Nortel PBX Running

There are many times when a Nortel system will reach End of Life but continue to be useful. Certain Nortel system owners won't want to purchase an expensive upgrade if that's the case.

The problem is getting valuable support services for the system, especially when it comes to replacing parts. For users relying on a Nortel system today, there are a few available options to keep the system running. These range from sticking with the OEM to working with another support provider.

Want to know how Continuant's Nortel PBX Support Services can extend the life of your phone system? Download PBX Support Capabilities Statement (PDF)

OEM Support Through Nortel P.A.S.S.

Nortel Partner Assurance Support Service (P.A.S.S.) is the standard support Avaya issues for Nortel systems past their EoMS date. P.A.S.S. provides Tier III technical support, patches, and access to a Technical Assistance Center (TAC).

The problem with P.A.S.S. is that it’s both expensive and a requirement for Avaya customers to pay. EoMS systems no longer have patches being written. P.A.S.S. is essentially worthless for systems like the CS1000.

Migration to the Cloud

Most Nortel users are looking to modernize and move to a new solution. Avaya even recommends cloud solutions for its users to adopt. Microsoft Teams is an excellent example of a cloud-based collaboration platform that can effectively take the place of an on-premises voice system like the Nortel CS1000.

Though there are many benefits to transitioning to the cloud, some users will also want to keep their Nortel systems. A hybrid solution would allow both the legacy Nortel system and a new cloud platform to coexist. It's a viable option for companies with a wide variety of users.

For companies who prefer to keep their Nortel systems and wait several years before moving to the cloud, there’s another option that can extend your system’s life all but indefinitely.

Third-Party Maintenance

Many Avaya users have learned third-party maintenance (TPM) can provide tremendous value by offering support with impeccable service delivery. The same is true for Nortel systems.

Third-Party Maintenance can keep your Nortel systems running well beyond EoMS

A TPM provider is entirely independent of the OEM and can offer services fitted more to their customer's needs. TPM can keep your Nortel systems running well beyond EoMS. It can also provide support such as on-site repairs and parts replacement.

Continuant's Maintenance Advantage Plan for Nortel

Continuant is a TPM provider with decades of experience with both Avaya and Nortel systems. Currently, Continuant supports the Nortel CS1000 as well as all other Nortel systems. Continuant's Maintenance Advantage Plan (MAP) is a full suite of services to keep your Nortel system working reliably for years.

PBX support light box

Service Delivery

Outages causing downtime shouldn’t happen in a strong system. At Continuant, we have developed a service delivery model second to none. Our engineers constantly monitor alarms so they can deploy live tier III support right away. Quick resolutions are guaranteed, both on-site and remote.

Guaranteed Resolution and Parts Replacement

Even the best Nortel systems cannot function properly without working parts. Once the system is past the EoMS date, these parts are almost impossible to find.

At Continuant, we keep a complete stock of spare parts from even the oldest legacy systems. Our industry-leading Service Level Agreements ensure rapid deployment for parts anywhere in the world.

Dedicated Service Team

Personalized support is a commodity with a value that can’t be understated. We provide our customers with a dedicated Account Manager who will know your business and your systems.

Roadmaps and Future-proofing

Nortel systems are old, and the world is poised to leave them behind. Even so, our teams include engineers who will help keep the systems running as though they are brand new.

Continuant’s design engineers and architects will also help you devise plans to either keep the system as it is or replace it with a new solution somewhere down the line.

Our focus is to keep your Nortel Systems stable

Even though your OEM no longer provides the support you need for your Nortel PBX Phone System, our Maintenance Advantage Plan (MAP) allows you to keep using your phone system for as long as needed.

For more than 25 years, we have provided world-class PBX support to organizations across the globe. We keep their systems running like the day they bought it and often save them up to 40% in cost.

Request a quote to find out how our services can keep your Nortel PBX running for as long as you need it. 

Request a Quote  

* Editor's Note: This article was originally published in September 2020 and has been revamped and updated for accuracy and comprehensiveness.

Related Articles

Subscribe by Email