The story

Though Morneau Shepell is based in Paris, France, it also maintains several key locations in the Canada, India, and the US. The people at these three auxiliary locations were looking to leverage a Microsoft Calling Plan to improve communications between them. While many other companies prefer the Direct Routing solution (a method that allows them to connect Microsoft Teams with existing voice systems) Morneau Shepell preferred to build a new voice solution from the ground up.

Tata Communications Ltd (TCL) and Continuant came on to help build this solution. The companies worked together to host a design workshop for the systems in India and the US. Soon enough, Continuant began work rolling out the new solution, enabling 550 users in India and 700 in the US.